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Low speeds wired/wireless

Regular Visitor

Low speeds wired/wireless

Hello All,

 

I've got 150 Mbps service, but I'm not getting anywhere near that. I've already run a new coax line, and there is only one two-way splitter in the system. Additionally, the problem persists without the splitter. I've had a technician come out, but he said that all of the levels are within specification and recommended getting a new modem...

 

Based on what I've been reading, my modem power levels are bordering on being out of tolerance. I'll attach a screenshot below.

 

Screenshot_20190314-082704_Chrome.jpg

 

Here is a backup link to the image: https://i.imgur.com/bdjDf4J.jpg

 

Does anything there look out of the ordinary? What should I try next? Is it worth trying a new modem?

Expert

Re: Low speeds wired/wireless

Are you testing the speeds here ?;

 

http://speedtest.xfinity.com/

 

What do you get for the upload speed ?



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Regular Visitor

Re: Low speeds wired/wireless

I have tested through the Xfinity speed test as well as through a speed test app on my phone; the speeds are usually comparable (+/- 10 Mbps). Upload speeds have consistently been around 6Mbps. Downloads speeds are usually south of 50 Mbps, sometimes as low as 10 Mbps.

Expert

Re: Low speeds wired/wireless

The downstream power is really not all that high. For giggles, as a test, you could try adding a 3 or a 6 dB coax signal attenuator at the back of the modem and see what happens.



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