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Loss of internet connection

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Loss of internet connection

Every night I lose my connection for about 30 minutes.  This is happening every night between 9:00 pm and 10:00 pm.  This happened about a year ago and when I called and complained about it, it suddenly stopped happening.  Is Comcast doing this every night for some purpose?  It is getting very irratating.

Expert

Re: Loss of internet connection

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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