Community Forum

Losing internet service frequently

New Poster

Losing internet service frequently

I have been losing internet connection several times per day, requiring frequent reboots. Sometimes I get a "server unavailable" message on my PC screen, other times, the connection just drops. Have called in the past, had the rep send a signal, but it continues to happen. Am about at the end of the line with this issue. Can anyone help?

Diamond Problem Solver

Re: Losing internet service frequently

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?