I've been having performance issues in a new game that was just released. I have a 1g wired connection so I don't believe the quality of my connection is the issue. When I spoke with the game's tech support staff, they mentioned that the issue is with the route taken to their server. This is designated by the ISP and the ISP should be able to change it.
Please let me know if this is something Xfinity is able to do and how I would go about accomplishing it.
Nope. The ISP can not change it. The BGP routing is advertised by the sending server.
Post the requested info from here;