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Just updated internet still same speeds

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Just updated internet still same speeds

no idea why its not autimated 

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Re: Just updated internet still same speeds


@MELV0YLES84 wrote:

no idea why its not autimated 


Did you reboot the gateway?


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Expert

Re: Just updated internet still same speeds

No joy after power cycling / re-booting the device ?  Call 1-800-comcast and ask a rep to completely remove the device from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Just updated internet still same speeds

Hello MELV0YLES84. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with further troubleshooting your internet speed issue. Please reach out to me via private message and include your full name so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 
 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: Just updated internet still same speeds

how are you testing your speeds? Which site do you use?

Official Employee

Re: Just updated internet still same speeds

Hi MELV0YLES84. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


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