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Is my modem the problem?

Spies
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Is my modem the problem?

Hello!  My Arris SB6183 stopped connecting successfully this past Sunday. In order to bypass any issues I may have within my home’s cabling I connected the modem directly to the coax cable where it enters the utility box on the side of my home. I connected a single ethernet cable between the modem and my notebook. The modem was still not able to successfully connect. I also performed a factory reset on the modem but that did not result in a successful connection.  I now have an appointment scheduled for this Friday with a tech but I want to make sure the issue is not with my modem and hopfully get this resolved sooner if possbile. So according to the logs the modem is connecting to one downstream and one upstream channel and sets the time but does not get much farther than that. Any ideas? Thanks for your time!

 

Some info and logs from the modem:

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel Locked
Connectivity StateIn ProgressAccess Denied
Boot StateIn ProgressUnknown
Configuration FileOK 
SecurityDisabledDisabled
DOCSIS Network Access EnabledDenied 
 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM25628537000000 Hz0.8 dBmV40.1 dB00
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA15120 Ksym/sec17300000 Hz30.0 dBmV
Current System Time: Tue Sep 08 14:03:26 2020Information
Standard Specification CompliantDOCSIS 3.0
Hardware Version1
Software VersionD30CM-OSPREY-2.4.0.1-GA-02-NOSH
Cable Modem MAC Addressbc:2e:48:d9:1d:e6
Serial Number393383810001128810172353
Status
Up Time0 days 00h:05m:59s
Time Priority Description
Tue Sep 08 12:57:06 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:09 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:09 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:14 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:15 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:16 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:17 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:18 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:25 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:28 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:29 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:57:40 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 12:58:00 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:01:42 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:01:42 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:01:47 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:01:49 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:01:52 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:02:02 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:02:04 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:02:04 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:02:09 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:02:29 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:06:11 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:06:11 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:06:21 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:06:28 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:06:45 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:10:27 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:10:27 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:10:37 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:10:44 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:11:03 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:14:44 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:14:44 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:14:55 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:15:02 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:15:18 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:19:00 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:19:00 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:19:10 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:19:18 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:19:34 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:23:16 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:23:16 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:23:26 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:23:32 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:23:50 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:27:31 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:27:31 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:27:42 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:27:49 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:28:07 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:31:49 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:31:49 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:31:56 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:31:56 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:31:59 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:32:07 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:32:25 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:36:06 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:36:06 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:36:25 2020Critical (3)No UCDs Received - Timeout;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:36:27 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:36:43 2020Critical (3)No UCDs Received - Timeout;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:37:05 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:40:46 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:40:46 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:40:52 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:40:58 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:41:17 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:44:58 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:44:58 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:45:03 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:45:09 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:45:29 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:49:10 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:49:11 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:49:16 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:49:24 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:49:47 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:53:28 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 13:53:28 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 13:53:34 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 13:53:41 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:54:02 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
Tue Sep 08 13:58:51 2020Notice (6)Ds Lock Failed - Reinitialize MAC...
Tue Sep 08 13:59:01 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 13:59:06 2020Notice (6)Honoring MDD; IP provisioning mode = IPv6
Tue Sep 08 13:59:17 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 14:02:58 2020Critical (3)TFTP failed - Request sent - No Response;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 08 14:02:58 2020Critical (3)TFTP Request Retries exceeded, CM unable to register
Tue Sep 08 14:02:58 2020Notice (6)Tftp Init Failed - Reinitialize MAC...
Tue Sep 08 14:03:01 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 14:03:01 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 14:03:04 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.0;CM-VER=3.0;
Tue Sep 08 14:03:11 2020Critical (3)No Ranging Response received - T3 time-out
Tue Sep 08 14:03:18 2020Notice (6)Honoring MDD; IP provisioning mode = IPv6
Tue Sep 08 14:03:32 2020Critical (3)TLV-11 - Illegal Set operation failed;CM-MAC=bc:2e:48:d9:1d:e6;CMTS-MAC=00:01:5c:b1:7c:8b;CM-QOS=1.1;CM-VER=3.0;