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Internet unusable during covid-19

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Regular Visitor

Internet unusable during covid-19

A bit of a rant (sorry), but wondering...

 

Since covid-19 has forced people to work from home, my xfinity internet has been virtually useless during the day. Prior to this -- and even now in the middle of the night -- I get 200+M download and 5+ upload on my 175/5 account. but during the workday, I often can't even bring up a web page, and upload speeds (speedtest.net, etc) are typically around 0.5M when it's working, while download is around 40M.  Working from home -- as required -- requires internet/VPN access, and is just an exercise in futility.

 

I opened a call with Comcast March 9th. Since then, I've made many escalation calls, was given many promises by managers to call me back, 2 separate tech house visits and a 3rd visit by 2 tech supervisors. They re-wired the entire place and replaced the modem twice. Finally, the supervisors did a detailed analysis on the drop from the pole and agreed it wasn't a problem in my house. Those supervisors talked with their network team, who said my neighborhood's network is simply overloaded due to everyone being home. They closed the ticket as there was "nothing more they could do". Three weeks since this started, and if anything it's worse.

 

My next question was whether there were any plans to improve the situation. I was told "no". So my next question was whether they were going to do anything to compensate me. I was told "don't know".

 

I am sure I'm not alone. Talking to people at work, most have a slow-but-working internet. But looking online in various forums, I see lots of people in my situation. Does anyone have any information on comcast's plans to address this?

 

Of course, I care more about getting it working vs getting an account credit, but I'm paying for a service that isn't working -- which doesn't seem right.

 

Tomorrow, I have ATT doing a DSL install as a second line. Tbd how reliable they are during covid-19, but I need to get online somehow...

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New Poster

Re: Internet unusable during covid-19

I'm in the same boat. Internet is unusable right now, certain times of the day. Mostly ~9 am through 11 am, and 1 pm through 4 pm. Basically the times I need it to be most reliable, for critical work meetings. It's been bad since the Coronavirus "stay at home" policy started, but this week it went from bad to unusable. Possibly due to Oregon kids going "back to school" this week after our statewide spring break and doing lots of videoconferencing? My neighborhood has a high percentage of:

- Xfinity customers

- Intel, Nike, and tech workers who can work from home

- Kids... so many kids

 

I first noticed it go downhill in my online gaming 3 weeks ago. My favorite game, Rocket League, became unusable most times of the day due to packet loss & latency spikes. I can live with that. But I've been measuring my packet loss, latency, jitter, etc. multiple times a day, and it's been *abysmal* when I need it the most for work. Have tried everything -- rebooting every piece of hardware and software, wired vs. wireless, VPN vs. no-VPN, across laptop, PC, multiple Xboxes. It's definitely Xfinity.

 

Going to attempt to troubleshoot with Xfinity, but don't have much faith in them being able to do anything about it, based on your experience. I should've switched to FiOS a long time back. Definitely looking into all options at this point.

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New Poster

Re: Internet unusable during covid-19

Same issue in Bethany, the ping delay increased significantly and sometimes timedout.

 

4 bytes from 8.8.8.8: icmp_seq=178 ttl=54 time=49.815 ms
64 bytes from 8.8.8.8: icmp_seq=179 ttl=54 time=44.608 ms
64 bytes from 8.8.8.8: icmp_seq=180 ttl=54 time=29.362 ms
64 bytes from 8.8.8.8: icmp_seq=181 ttl=54 time=66.569 ms
64 bytes from 8.8.8.8: icmp_seq=182 ttl=54 time=23.640 ms
64 bytes from 8.8.8.8: icmp_seq=183 ttl=54 time=28.149 ms
64 bytes from 8.8.8.8: icmp_seq=184 ttl=54 time=40.377 ms
64 bytes from 8.8.8.8: icmp_seq=185 ttl=54 time=64.581 ms
64 bytes from 8.8.8.8: icmp_seq=186 ttl=54 time=42.599 ms
64 bytes from 8.8.8.8: icmp_seq=187 ttl=54 time=251.424 ms
64 bytes from 8.8.8.8: icmp_seq=188 ttl=54 time=357.778 ms
64 bytes from 8.8.8.8: icmp_seq=189 ttl=54 time=67.501 ms
64 bytes from 8.8.8.8: icmp_seq=190 ttl=54 time=142.499 ms
64 bytes from 8.8.8.8: icmp_seq=191 ttl=54 time=257.188 ms
64 bytes from 8.8.8.8: icmp_seq=192 ttl=54 time=41.962 ms
Request timeout for icmp_seq 193
64 bytes from 8.8.8.8: icmp_seq=194 ttl=54 time=101.642 ms
64 bytes from 8.8.8.8: icmp_seq=195 ttl=54 time=236.433 ms
64 bytes from 8.8.8.8: icmp_seq=196 ttl=54 time=121.249 ms
64 bytes from 8.8.8.8: icmp_seq=197 ttl=54 time=86.703 ms
64 bytes from 8.8.8.8: icmp_seq=198 ttl=54 time=305.427 ms
Request timeout for icmp_seq 199
Request timeout for icmp_seq 200
64 bytes from 8.8.8.8: icmp_seq=201 ttl=54 time=115.763 ms
64 bytes from 8.8.8.8: icmp_seq=202 ttl=54 time=33.405 ms
Request timeout for icmp_seq 203
Request timeout for icmp_seq 204
64 bytes from 8.8.8.8: icmp_seq=205 ttl=54 time=247.737 ms
64 bytes from 8.8.8.8: icmp_seq=206 ttl=54 time=32.641 ms
64 bytes from 8.8.8.8: icmp_seq=207 ttl=54 time=107.419 ms
64 bytes from 8.8.8.8: icmp_seq=208 ttl=54 time=104.786 ms
64 bytes from 8.8.8.8: icmp_seq=209 ttl=54 time=324.024 ms
Request timeout for icmp_seq 210
64 bytes from 8.8.8.8: icmp_seq=211 ttl=54 time=364.144 ms
Request timeout for icmp_seq 212
64 bytes from 8.8.8.8: icmp_seq=213 ttl=54 time=305.459 ms
64 bytes from 8.8.8.8: icmp_seq=214 ttl=54 time=75.274 ms
64 bytes from 8.8.8.8: icmp_seq=215 ttl=54 time=380.257 ms
64 bytes from 8.8.8.8: icmp_seq=216 ttl=54 time=307.586 ms
64 bytes from 8.8.8.8: icmp_seq=217 ttl=54 time=52.405 ms
64 bytes from 8.8.8.8: icmp_seq=218 ttl=54 time=51.526 ms
64 bytes from 8.8.8.8: icmp_seq=219 ttl=54 time=75.570 ms
64 bytes from 8.8.8.8: icmp_seq=220 ttl=54 time=122.033 ms
64 bytes from 8.8.8.8: icmp_seq=221 ttl=54 time=84.773 ms
Request timeout for icmp_seq 222
Request timeout for icmp_seq 223
64 bytes from 8.8.8.8: icmp_seq=224 ttl=54 time=250.597 ms
Request timeout for icmp_seq 225
Request timeout for icmp_seq 226
64 bytes from 8.8.8.8: icmp_seq=227 ttl=54 time=89.856 ms
64 bytes from 8.8.8.8: icmp_seq=228 ttl=54 time=124.691 ms
Request timeout for icmp_seq 229
64 bytes from 8.8.8.8: icmp_seq=230 ttl=54 time=35.891 ms
64 bytes from 8.8.8.8: icmp_seq=231 ttl=54 time=225.534 ms
64 bytes from 8.8.8.8: icmp_seq=232 ttl=54 time=106.462 ms
64 bytes from 8.8.8.8: icmp_seq=233 ttl=54 time=60.644 ms
Request timeout for icmp_seq 234
64 bytes from 8.8.8.8: icmp_seq=235 ttl=54 time=387.725 ms
Request timeout for icmp_seq 236
64 bytes from 8.8.8.8: icmp_seq=237 ttl=54 time=71.562 ms
64 bytes from 8.8.8.8: icmp_seq=238 ttl=54 time=67.346 ms
64 bytes from 8.8.8.8: icmp_seq=239 ttl=54 time=65.955 ms
64 bytes from 8.8.8.8: icmp_seq=240 ttl=54 time=126.717 ms
Request timeout for icmp_seq 241
Request timeout for icmp_seq 242
64 bytes from 8.8.8.8: icmp_seq=243 ttl=54 time=182.582 ms
64 bytes from 8.8.8.8: icmp_seq=244 ttl=54 time=117.474 ms
Request timeout for icmp_seq 245
Request timeout for icmp_seq 246
64 bytes from 8.8.8.8: icmp_seq=247 ttl=54 time=142.194 ms
Request timeout for icmp_seq 248
64 bytes from 8.8.8.8: icmp_seq=249 ttl=54 time=116.272 ms
64 bytes from 8.8.8.8: icmp_seq=250 ttl=54 time=41.977 ms
Request timeout for icmp_seq 251
Request timeout for icmp_seq 252
64 bytes from 8.8.8.8: icmp_seq=253 ttl=54 time=90.012 ms
64 bytes from 8.8.8.8: icmp_seq=254 ttl=54 time=349.367 ms
64 bytes from 8.8.8.8: icmp_seq=255 ttl=54 time=64.144 ms
64 bytes from 8.8.8.8: icmp_seq=256 ttl=54 time=50.321 ms
Request timeout for icmp_seq 257
64 bytes from 8.8.8.8: icmp_seq=258 ttl=54 time=82.912 ms
64 bytes from 8.8.8.8: icmp_seq=259 ttl=54 time=97.729 ms
64 bytes from 8.8.8.8: icmp_seq=260 ttl=54 time=125.981 ms
64 bytes from 8.8.8.8: icmp_seq=261 ttl=54 time=62.334 ms
64 bytes from 8.8.8.8: icmp_seq=262 ttl=54 time=27.981 ms
64 bytes from 8.8.8.8: icmp_seq=263 ttl=54 time=22.828 ms
64 bytes from 8.8.8.8: icmp_seq=264 ttl=54 time=34.670 ms

 

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New Poster

Re: Internet unusable during covid-19

I've been absolutely infuriated with my Xfinity broadband since the Covid 19 crisis started.  I wanted nothing more than to hit the "like" button on these comments and it took me nearly 10 minutes to sign in and then another 5 to get the page to reload.  When you oay extra for higher speeds there should be fewer people on the same node it seems to me.