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Internet speed

Regular Visitor

Internet speed

Like others, Im supposed to be getting up to 150mps download but I barely reach 40. I understand it says "up to 150" but this is just wrong. My internet is so slow its like dial up. 

Expert

Re: Internet speed

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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Official Employee

Re: Internet speed

Hello, Justplayin. Welcome to the Xfinity Forums!

I understand how frustrating slow speeds can be and I'd really like to take a closer look and help improve your experience. If you are still having troubles after reviewing the links EG provided, please send me a private message with your first and last name so I can assist you further. 

 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


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Expert

Re: Internet speed

@Justplayin 

 

Please also post the requested information here publically so that all readers here may benefit, thank you.



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Regular Visitor

Re: Internet speed

I dont know whats going on. I click on your name and I cant find "send a message" anywhere. I tried the link provided by  EG     to post the info requested and all it does is ask for name and password of router. I enter that and it just says it will help me change my password. I dont want to change my password.

Expert

Re: Internet speed

If it is a Comcast supplied gateway device, the defaults are admin for the username and password for the password.


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Regular Visitor

Re: Internet speed

Untitled 1.jpg

 <img src="https://i.ibb.co/D5NRSVW/Untitled-1.jpg" alt="Untitled-1" border="0">

Expert

Re: Internet speed

The signal stats looked o/k at that snapshot in time, but there are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.

 

You can ask @ComcastTambrey to poll the system for them for you.



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Official Employee

Re: Internet speed

Justplayin, I really appreciate you posting your levels for everyone to see and so EG could help. I would love to take a closer look. You should be able to send private messages at this point. If you click on my name "ComcastTambrey" It should take you to my profile page. To the right you should see a blue button to the right that says "send a message". Let me know if you are able to see that and send me a message. If not, I can absolutely send you one first to start the conversation. Smiley Happy

I look forward to your reply. 


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Official Employee

Re: Internet speed

Justplayin, I'm glad our teams and I were able to help restore the internet speeds you are paying for. Please don't hesitate to reach back out to us at any time if you need assistance again in the future. We are always here to help.


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Expert

Re: Internet speed

@Justplayin  @ComcastTambrey  Curious to know what the solution to the problem was ???



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