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Internet speed

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Internet speed

I got a letter saying xfinity was going to double my speed. Who much is this going to cost me?

Expert

Re: Internet speed

Does the letter say that it is free ?

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Regular Visitor

Re: Internet speed

We got the same letter -- it does say that the increase is free.  We are supposed to get double the speed for the same price.

 

BUT -- our 25mb plan only increased to tested speeds of about 31-34 -- not close to 50.  And Comcast actually shows the plan should be "up to 60" - I guess "up to" does cover 31-34 !!!

Expert

Re: Internet speed


ArkyViewer wrote:

We got the same letter -- it does say that the increase is free.  We are supposed to get double the speed for the same price.

 

BUT -- our 25mb plan only increased to tested speeds of about 31-34 -- not close to 50.  And Comcast actually shows the plan should be "up to 60" - I guess "up to" does cover 31-34 !!!


Have you powercycled the modem ?