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Internet speed

Recently signed up for 250mbit service and after reboots still see max 52mbit on a varaiety of speedtest engines incl. Xfinity speedtest. 

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Re: Internet speed


@rolv wrote:

Recently signed up for 250mbit service and after reboots still see max 52mbit on a varaiety of speedtest engines incl. Xfinity speedtest. 


The speed tests show the best speed with a computer connected with an ethernet cable; wifi speeds will always be lower than your Plan.


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Expert

Re: Internet speed


@rolv wrote:

Recently signed up for 250mbit service and after reboots still see max 52mbit on a varaiety of speedtest engines incl. Xfinity speedtest. 


Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.



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