Community Forum

Internet speed not the same as advertised

New Poster

Internet speed not the same as advertised

Hello I'm paying for 175 mb download speeds and the most of ever get at my house is 25 mb/s download speeds with Ethernet cables and even then that is rare because it constantly goes down to about 300kb/s
Diamond Problem Solver

Re: Internet speed not the same as advertised

Reply back with what you’re testing with. Does your personal equipment have the ability to go past 100? Are you testing through a router or the modem? What’s the makes/model of your equipment? Take a look at your signal levels of your modem. All are necessary to help diagnose speed issues and expectations.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!