Community Forum

Internet speed fluctuate issue

Highlighted
New Poster

Internet speed fluctuate issue

Fremont, California 94539 - Since activated COMCAST Internet on August 1, the speed has fluctuated a lot from 0 to 60 mbps most of the time. Is it because of someone downloading huge files or it’s COMCAST issue, any way to improve this?

Silver Problem Solver

Re: Internet speed fluctuate issue


@cba123199 wrote:

Fremont, California 94539 - Since activated COMCAST Internet on August 1, the speed has fluctuated a lot from 0 to 60 mbps most of the time. Is it because of someone downloading huge files or it’s COMCAST issue, any way to improve this?


Are you testing your speed with an ethernet connection?

 


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Expert

Re: Internet speed fluctuate issue


@cba123199 wrote:

Fremont, California 94539 - Since activated COMCAST Internet on August 1, the speed has fluctuated a lot from 0 to 60 mbps most of the time. Is it because of someone downloading huge files or it’s COMCAST issue, any way to improve this?


What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!