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Internet offline from time to time

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Internet offline from time to time

Hello everyone,

 

Those days I am experiencsing the Internet issue. Sometimes, the Internet is on and off from time to time. Then I check my moderm log. It gives the following errors. Can you help me to slove it. 

 

Thanks in advance.

 

**********************************************************************************************************

Aug 10 10:52:04 2019 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Aug 10 10:52:09 2019 Warning (5) Lost MDD Timeout
Aug 10 10:52:33 2019 Critical (3) No Ranging Response received - T3 time-out
Aug 10 10:56:33 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Aug 10 10:56:59 2019 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Aug 10 13:08:35 2019 Critical (3) No Ranging Response received - T3 time-out

***********************************************************************************************************

My Moderm connection status is showing below

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 25 627000000 Hz -1.9 dBmV 36.6 dB 634 2243
2 Locked QAM 256 26 633000000 Hz -1.0 dBmV 36.8 dB 4526 4090
3 Locked QAM 256 27 639000000 Hz -0.9 dBmV 37.0 dB 691 4508
4 Locked QAM 256 28 645000000 Hz -1.2 dBmV 37.3 dB 2077 5911
5 Locked QAM 256 29 651000000 Hz -1.2 dBmV 38.2 dB 1024 8162
6 Locked QAM 256 30 657000000 Hz -2.0 dBmV 37.9 dB 2763 5174
7 Locked QAM 256 31 663000000 Hz -2.5 dBmV 37.9 dB 728 2049
8 Locked QAM 256 32 669000000 Hz -2.4 dBmV 37.9 dB 607 2938

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 48.3 dBmV
2 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 48.3 dBmV
3 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 48.3 dBmV
4 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 48.3 dBmV
Official Employee

Re: Internet offline from time to time

Hi peteryu010,  thank you for reaching out here and welcome to our Community Forums.  I would like to help review this further on my side, could you please send me a private message with your full name to begin?

 

Thank you 


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