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Internet offline from time to time

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New Poster

Internet offline from time to time

Hello everyone,

 

Those days I am experiencsing the Internet issue. Sometimes, the Internet is on and off from time to time. Then I check my moderm log. It gives the following errors. Can you help me to slove it. 

 

Thanks in advance.

 

**********************************************************************************************************

Aug 10 10:52:04 2019 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Aug 10 10:52:09 2019 Warning (5) Lost MDD Timeout
Aug 10 10:52:33 2019 Critical (3) No Ranging Response received - T3 time-out
Aug 10 10:56:33 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Aug 10 10:56:59 2019 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Aug 10 13:08:35 2019 Critical (3) No Ranging Response received - T3 time-out

***********************************************************************************************************

My Moderm connection status is showing below

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 25 627000000 Hz -1.9 dBmV 36.6 dB 634 2243
2 Locked QAM 256 26 633000000 Hz -1.0 dBmV 36.8 dB 4526 4090
3 Locked QAM 256 27 639000000 Hz -0.9 dBmV 37.0 dB 691 4508
4 Locked QAM 256 28 645000000 Hz -1.2 dBmV 37.3 dB 2077 5911
5 Locked QAM 256 29 651000000 Hz -1.2 dBmV 38.2 dB 1024 8162
6 Locked QAM 256 30 657000000 Hz -2.0 dBmV 37.9 dB 2763 5174
7 Locked QAM 256 31 663000000 Hz -2.5 dBmV 37.9 dB 728 2049
8 Locked QAM 256 32 669000000 Hz -2.4 dBmV 37.9 dB 607 2938

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 48.3 dBmV
2 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 48.3 dBmV
3 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 48.3 dBmV
4 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 48.3 dBmV
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Silver Problem Solver

Re: Internet offline from time to time

Hi peteryu010,  thank you for reaching out here and welcome to our Community Forums.  I would like to help review this further on my side, could you please send me a private message with your full name to begin?

 

Thank you 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Silver Problem Solver

Re: Internet offline from time to time

Hello peteryu010,  I haven't heard from you but please feel free to reach back out if you need assistance in the future.

 

Thank you 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!