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Internet not working

New Poster

Internet not working

My internet is not working properly since last few days and it goes off quite frequently. This is affecting my work to a great extent and I am not happy with the service. If xfinity has some planned outages then they should inform in advance and also take the outage during night time. Please help me as it is affecting my professional career.
Diamond Problem Solver

Re: Internet not working

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?