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Internet keeps going down

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New Poster

Internet keeps going down

The internet falls almost daily at different hours. It seems to me that the junction box outside the house is not closed as expected and this may be the source of the problem. What do I need to do to fix the problem?

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Contributor

Re: Internet keeps going down

I doubt that it’s the issue. I’ve ran into many of those pedestals out in the field that don’t close properly due to age and the tangle of cables in there.

I would schedule an appointment with a tech to test the lines coming into your house and the neighboring lines in that box as well 🙂
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Expert

Re: Internet keeps going down

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1 Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers. What is the exact make and model number of the modem ? Is this a WiFi connection ?


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