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Internet issues

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Internet issues

I am at a high speed internet, however my internet is not working properly. I need immediate attention on this
Expert

Re: Internet issues

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



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Official Employee

Re: Internet issues

Hello, Srm2103-! Welcome to the Xfinity Forums. 

I'm so glad you reached out to us for help. I would like to take a closer look and work with you to get you back the speeds you are paying for. Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message". 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

Re: Internet issues

OP. Please also post the info that I requested here publically so that all readers here may benefit. Thank you.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Internet issues

Srm2103-, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to troubleshoot and get your internet services working reliably again, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!