Post the requested info from here;
Hello, Srm2103-! Welcome to the Xfinity Forums.
I'm so glad you reached out to us for help. I would like to take a closer look and work with you to get you back the speeds you are paying for. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
OP. Please also post the info that I requested here publically so that all readers here may benefit. Thank you.
Srm2103-, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to troubleshoot and get your internet services working reliably again, but if you still need assistance, please feel free to start a new thread.