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There was an outage in my neighborhood the day before yesterday, but the outage status says it has been resolved.
I still don’t have internet access, or, rather, every site I visit says it is not secure—the same thing that happened last time there was an unresolved outage in my area.
I talked to customer service and they said they were updating something with my modem and then they reset it. Could the files they sent to my modem be affecting it? I’ve tried troubleshooting and it says everything is fine.
Have you unplugged your modem / router this morning to do a normal reset? When did they do the reset?
If you're getting a "page not secure" rather than a "page not found" error, you're likely having an issue beyond just internet access. This could be something local on your machine redirecting you to somewhere other than your destination (generally a sign of malware), a DNS issue, or a firewall problem.
Assuming you're on a Windows OS, you could open command prompt and enter the following:
ipconfig /flushdns & ipconfig /registerdns
After this step, you may need to reset your dnscache by restarting the DNS Client Service. If you're not sure what this means, just reboot, and Windows takes care of it for you.
If you continue having problems after that, here are some additional troubleshooting steps you can take provide more information as to the potential problem:
Use command prompt again to ping several destinations:
If you get a response from both of those addresses, that tells us your internet connection and DNS settings are fine, and you're instead having a routing problem. This would generally be the result of one of 3 things:
EDIT: You may also try multiple browsers and see if the issue is occuring in a specific one or not. That would help narrow things down.