Community Forum

Internet has constant interruptions.

New Poster

Internet has constant interruptions.

I have been having trouble with constant intterruptions for my internet. I spoke with a rep multiple times, recieved a new modem, had a tech come out to cap the extra outlets to include changing out the heads on cables. He said my signal was fine, but there was a lot of noise, (that is why he cap'd the extra connections.) The packet loss is sparatic but it'll hang the connection for 5-20 seconds, sometimes it resets the modem, other times it does not. 99.9% of the time it is good, but I do a lot of work that requires me to have a connection that is uninterrupted. Every hangup forces me to reconnect, it is getting a bit irritating. 

 

Constant packet loss, at all times during the day. Some days it very sparatic, other's its every 15-20 minutes, like today at the far right. The tech said the problem would not be at any of my lines, but if there are still problems, I would have to go up the pole, which he said good luck on. So how do I initiate them coming out to look at connections outside my home?

 

I really hope this isn't a backbone issue or anything like that since it would take years to get fixed, if fixed at all.

 

yeah.PNG

Expert

Re: Internet has constant interruptions.

Start here: troubleshooting guide. Please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log.


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
New Poster

Re: Internet has constant interruptions.

Appreciate the reply.

 

Error / Event Log is empty

 

 

 

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However this is the system log

 

GUI: User:admin login
2018/3/11 16:18:32 Notice

GUI: User:admin logout
2018/3/11 16:18:25 Notice

[Password change][4861]: Account admin's password changed
2018/3/11 16:18:24 Notice

GUI: User:admin login
2018/3/11 16:18:00 Notice

[IGD][10459]: Add Port mapping :17632 to 10.0.0.65:17632
2018/3/11 15:56:42 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype TCP at 10.0.0.65:17632 (4087), ext_port 17632, int_port 17632
2018/3/11 15:56:42 Notice

[IGD][10459]: Add Port mapping :17632 to 10.0.0.65:17632
2018/3/11 15:56:41 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype UDP at 10.0.0.65:17632 (4087), ext_port 17632, int_port 17632
2018/3/11 15:56:41 Notice

[IGD][10459]: Delete Port mapping (null):17632
2018/3/11 15:56:39 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 17632, protocol TCP
2018/3/11 15:56:39 Notice

[IGD][10459]: Delete Port mapping (null):17632
2018/3/11 15:56:38 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 17632, protocol UDP
2018/3/11 15:56:38 Notice

[IGD][10459]: Add Port mapping :17632 to 10.0.0.65:17632
2018/3/11 15:56:27 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype TCP at 10.0.0.65:17632 (4087), ext_port 17632, int_port 17632
2018/3/11 15:56:27 Notice

[IGD][10459]: Add Port mapping :17632 to 10.0.0.65:17632
2018/3/11 15:56:26 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype UDP at 10.0.0.65:17632 (4087), ext_port 17632, int_port 17632
2018/3/11 15:56:26 Notice

[IGD][10459]: Delete Port mapping (null):17632
2018/3/11 15:56:25 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 17632, protocol TCP
2018/3/11 15:56:25 Notice

[IGD][10459]: Delete Port mapping (null):17632
2018/3/11 15:56:24 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 17632, protocol UDP
2018/3/11 15:56:24 Notice

[IGD][10459]: Add Port mapping :3074 to 10.0.0.71:3074
2018/3/11 15:51:40 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Teredo 10.0.0.71:3074->3074 UDP, ext_port 3074, int_port 3074
2018/3/11 15:51:40 Notice

[IGD][10459]: Delete Port mapping (null):3074
2018/3/11 15:51:20 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 3074, protocol UDP
2018/3/11 15:51:20 Notice

[IGD][10459]: Add Port mapping :3074 to 10.0.0.71:3074
2018/3/11 15:45:42 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Teredo 10.0.0.71:3074->3074 UDP, ext_port 3074, int_port 3074
2018/3/11 15:45:42 Notice

[IGD][10459]: Delete Port mapping (null):3074
2018/3/11 15:41:09 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 3074, protocol UDP
2018/3/11 15:41:09 Notice

[IGD][10459]: Add Port mapping :3074 to 10.0.0.71:3074
2018/3/11 15:12:50 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Teredo 10.0.0.71:3074->3074 UDP, ext_port 3074, int_port 3074
2018/3/11 15:12:50 Notice

[IGD][10459]: Delete Port mapping (null):3074
2018/3/11 15:12:29 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 3074, protocol UDP
2018/3/11 15:12:29 Notice

[IGD][10459]: Add Port mapping :3074 to 10.0.0.71:3074
2018/3/11 14:57:12 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Teredo 10.0.0.71:3074->3074 UDP, ext_port 3074, int_port 3074
2018/3/11 14:57:12 Notice

[IGD][10459]: Delete Port mapping (null):3074
2018/3/11 09:51:19 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 3074, protocol UDP
2018/3/11 09:51:19 Notice

[IGD][10459]: Add Port mapping :17632 to 10.0.0.65:17632
2018/3/11 02:00:28 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype TCP at 10.0.0.65:17632 (4087), ext_port 17632, int_port 17632
2018/3/11 02:00:28 Notice

[IGD][10459]: Add Port mapping :17632 to 10.0.0.65:17632
2018/3/11 02:00:26 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype UDP at 10.0.0.65:17632 (4087), ext_port 17632, int_port 17632
2018/3/11 02:00:26 Notice

[IGD][10459]: Delete Port mapping (null):17632
2018/3/11 02:00:25 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 17632, protocol TCP
2018/3/11 02:00:25 Notice

[IGD][10459]: Delete Port mapping (null):17632
2018/3/11 02:00:24 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 17632, protocol UDP
2018/3/11 02:00:24 Notice

[IGD][10459]: Add Port mapping :3074 to 10.0.0.71:3074
2018/3/10 16:29:12 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Teredo 10.0.0.71:3074->3074 UDP, ext_port 3074, int_port 3074
2018/3/10 16:29:12 Notice

[IGD][10459]: Delete Port mapping (null):3074
2018/3/10 16:24:49 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 3074, protocol UDP
2018/3/10 16:24:49 Notice

[IGD][10459]: Add Port mapping :27507 to 10.0.0.225:27507
2018/3/10 16:22:29 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype TCP at 10.0.0.225:27507 (4086), ext_port 27507, int_port 27507
2018/3/10 16:22:29 Notice

[IGD][10459]: Add Port mapping :27507 to 10.0.0.225:27507
2018/3/10 16:22:28 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype UDP at 10.0.0.225:27507 (4086), ext_port 27507, int_port 27507
2018/3/10 16:22:28 Notice

[IGD][10459]: Delete Port mapping (null):27507
2018/3/10 16:22:27 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 27507, protocol TCP
2018/3/10 16:22:27 Notice

[IGD][10459]: Delete Port mapping (null):27507
2018/3/10 16:22:26 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 27507, protocol UDP
2018/3/10 16:22:26 Notice

[IGD][10459]: Add Port mapping :3074 to 10.0.0.71:3074
2018/3/10 15:57:19 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Teredo 10.0.0.71:3074->3074 UDP, ext_port 3074, int_port 3074
2018/3/10 15:57:19 Notice

[IGD][10459]: Delete Port mapping (null):3074
2018/3/10 15:54:00 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 3074, protocol UDP
2018/3/10 15:54:00 Notice

[IGD][10459]: Add Port mapping :3074 to 10.0.0.71:3074
2018/3/10 15:42:15 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Teredo 10.0.0.71:3074->3074 UDP, ext_port 3074, int_port 3074
2018/3/10 15:42:15 Notice

[IGD][10459]: Delete Port mapping (null):3074
2018/3/10 15:41:59 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 3074, protocol UDP
2018/3/10 15:41:59 Notice

[IGD][10459]: Add Port mapping :3076 to 10.0.0.71:3076
2018/3/10 15:02:01 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc DemonwarePortMapping, ext_port 3076, int_port 3076
2018/3/10 15:02:01 Notice

[IGD][10459]: Add Port mapping :3074 to 10.0.0.71:3074
2018/3/10 15:00:59 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Teredo 10.0.0.71:3074->3074 UDP, ext_port 3074, int_port 3074
2018/3/10 15:00:59 Notice

[IGD][10459]: Delete Port mapping (null):3074
2018/3/10 15:00:19 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 3074, protocol UDP
2018/3/10 15:00:19 Notice

[IGD][10459]: Add Port mapping :3074 to 10.0.0.71:3074
2018/3/10 14:59:12 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Teredo 10.0.0.71:3074->3074 UDP, ext_port 3074, int_port 3074
2018/3/10 14:59:12 Notice

[IGD][10459]: Add Port mapping :17632 to 10.0.0.65:17632
2018/3/10 03:25:41 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype TCP at 10.0.0.65:17632 (4086), ext_port 17632, int_port 17632
2018/3/10 03:25:41 Notice

[IGD][10459]: Add Port mapping :17632 to 10.0.0.65:17632
2018/3/10 03:25:40 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc Skype UDP at 10.0.0.65:17632 (4086), ext_port 17632, int_port 17632
2018/3/10 03:25:40 Notice

[IGD][10459]: Delete Port mapping (null):17632
2018/3/10 03:25:39 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 17632, protocol TCP
2018/3/10 03:25:39 Notice

[IGD][10459]: Delete Port mapping (null):17632
2018/3/10 03:25:38 Notice

IGD[10459]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 17632, protocol UDP
2018/3/10 03:25:38 Notice

[IGD][10459]: Add Port mapping :3076 to 10.0.0.71:3076
2018/3/10 03:00:01 Notice

IGD[10459]: igd.info IGD_pii_add_portmapping_entry: desc DemonwarePortMapping, ext_port 3076, int_port 3076
2018/3/10 03:00:01 Notice

 

Expert

Re: Internet has constant interruptions.

@Equate1,

I asked an employee to take a look, they can see some values we can't and can also check you node health. You can expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Internet has constant interruptions.

Hi quate1. I can assist with troubleshooting your internet connection issues. I'd like to poll our CMTS from your modem and review the Node/Plant conditions for your service. To get started, please send me a private message and include your full name and account primary phone number so I can assist you. 

New Poster

Re: Internet has constant interruptions.

I have sent my information still no call yet.

New Poster

Re: Internet has constant interruptions.

 Still NO Call, and problem is constantly occuring.