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Internet has been laggy and cutting in and out

New Poster

Internet has been laggy and cutting in and out

Hello. I've been having troubles with my internet lately. My son has reported that his internet has been cutting in and out while he was streaming, and my other son has said the internet's been cutting in and out for him while he's online as well. We had an agent tell us there was an issue and that it should be resolved by itself, but its been an ongoing issue since about the beginning of this month/late July. Any help would be much appreciated.

Expert

Re: Internet has been laggy and cutting in and out

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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New Poster

Re: Internet has been laggy and cutting in and out

http://puu.sh/E7wfQ/f87fe4cff4.png

 

Edit: finally got the picture up.

Expert

Re: Internet has been laggy and cutting in and out

Those were o/k at that snapshot in time. Is this with a WiFi connection ? If so, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Internet has been laggy and cutting in and out

Yes, this was over WiFi. I can't really test it directly through the router as the computer is far away upstairs whereas the router is downstairs.

Expert

Re: Internet has been laggy and cutting in and out

O/k, if you can't do the test, we won't be able to know for certain if this is a *WiFi only* problem or a *general connection to the Comcast system* problem...

 

So here are  some tips for improving WiFi performance;


http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...


https://www.xfinity.com/support/articles/improve-your-wireless-home-network


There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods.

 

Good luck with it !



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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!