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Internet going out

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Internet going out

My internet has been going out randomly for the last week. At first I thought it was my router so I went to go get it replaced. It worked fine like it should for a good three hours and then it went back to disconnecting. It’s been constantly blinking an orange light occasionally switching to a green one and then back to orange. Very rarely the white light starts blinking but afterwards it goes to orange. I tried restarting,changing the power cord to another outlet, making sure the cables were all plugged in tightly but no luck. I called customer support but it looks like I have to wait till Friday for someone to come here and check if anything is wrong. Any ideas on what could of happened ? My router is a CGM4140COM
Expert

Re: Internet going out

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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