Since your problem was not fixed, I am going to escalate your issue to a Comcast Employee.
Hello Gxlactus1, thanks for reaching out and I would be more than happy to further assist you with speed concern! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@Gxlactus1, I have not heard back from you in a while therefore, I will be locking this thread. If you still need assistance with this concern, please send me a Private Message. You can also create a new thread for any new issues or concerns you may have. Thank you!