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Internet drops out almost daily

New Poster

Internet drops out almost daily

Almost every day my internet drops out.  On my modem, the second light flashes continually until I can have internet and TV streaming again.  Seems to happen after 9 AM and then work OK in the evening.  This is going on for almost two months now.  I've followed your instructions time after time and nothing seems to work.  I don't need your internet like this.  Please help.

Gold Problem Solver

Re: Internet drops out almost daily

If the flashing light is labeled US, DS, or US/DS then most likely there is a problem with the connection between your modem and Comcast's network.

If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts. If you are using Wifi it's best to switch to an Ethernet cable connection if possible while measuring speed and checking the reliability of your connection to Comcast.

If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the Internet Support option at https://support.xfinity.com/chat. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast modem, eMTA, gateway device, or anything outside your home, you shouldn't be charged.