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Internet drops intermittently for 10-20 mins every few hours.

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Internet drops intermittently for 10-20 mins every few hours.

My internet signal drops for about 10-20 mins every few hours. I have noticed it happens more often during high use times (6-10pm). I have had 2 tech visits thus far. The first replaced my old modem and router with a new Arris TG1682G. The issue was not resolved. Then yesterday a new tech came out, replaced part of the line outside my house and replaced some of the splitters under the house, but I am still experiencing this issue. I believe the modem is resetting itself, not sure if it happening every time or not. Everything works fine the other 95% of the time.

Here are some of the logs and levels that I see.

 

Error logs for the last week:

 

[Dhcpc][12310]: erouter0 got new IP  2017/5/27 22:45:38 Notice
[Dhcpc][11741]: mta0 got new IP  2017/5/27 22:44:54 Notice
[Dhcpc][9121]: erouter0 got new IP  2017/5/27 22:37:18 Notice
[Dhcpc][15905]: mta0 got new IP  2017/5/27 6:32:24 Notice
[Dhcpc][20311]: erouter0 got new IP  2017/5/27 3:48:50 Notice
[Dhcpc][20025]: mta0 got new IP  2017/5/27 3:48:23 Notice
[Dhcpc][5254]: erouter0 got new IP  2017/5/26 22:49:34 Notice
[Dhcpc][5151]: mta0 got new IP  2017/5/26 22:49:28 Notice
[Dhcpc][22159]: erouter0 got new IP  2017/5/26 21:26:00 Notice
[Dhcpc][21886]: mta0 got new IP  2017/5/26 21:25:31 Notice
[Dhcpc][32454]: erouter0 got new IP  2017/5/26 15:42:54 Notice
[Dhcpc][32290]: mta0 got new IP  2017/5/26 15:42:40 Notice
[Dhcpc][2151]: erouter0 got new IP  2017/5/26 15:00:47 Notice
[Dhcpc][1967]: mta0 got new IP 2017/5/26 15:00:30 Notice
[ETHSW][502]: Port 4 admin status is up 2017/5/26 14:59:33 Notice
[ETHSW][502]: Port 3 admin status is up 2017/5/26 14:59:33 Notice
[ETHSW][502]: Port 2 admin status is up 2017/5/26 14:59:33 Notice
[ETHSW][502]: Port 1 admin status is up 2017/5/26 14:59:33 Notice
[Dhcpc][15808]: erouter0 got new IP  2017/5/26 2:56:06 Notice
[Dhcpc][15310]: mta0 got new IP  2017/5/26 2:55:39 Notice
[Dhcpc][1975]: erouter0 got new IP  2017/5/25 18:39:06 Notice
[Dhcpc][1838]: mta0 got new IP  2017/5/25 18:38:53 Notice
[Dhcpc][21395]: erouter0 got new IP  2017/5/25 17:24:27 Notice
[Dhcpc][21254]: mta0 got new IP  2017/5/25 17:24:15 Notice
[Dhcpc][16443]: erouter0 got new IP  2017/5/25 17:12:30 Notice
[Dhcpc][15916]: mta0 got new IP 2017/5/25 17:11:52 Notice
[Dhcpc][1934]: erouter0 got new IP 2017/5/25 1:13:08 Notice
[Dhcpc][1785]: mta0 got new IP 2017/5/25 1:12:57 Notice
[ETHSW][503]: Port 4 admin status is up 2017/5/25 1:12:18 Notice
[ETHSW][503]: Port 3 admin status is up 2017/5/25 1:12:18 Notice
[ETHSW][503]: Port 2 admin status is up 2017/5/25 1:12:18 Notice
[ETHSW][503]: Port 1 admin status is up 2017/5/25 1:12:18 Notice
[Dhcpc][12045]: erouter0 got new IP 2017/5/24 18:13:59 Notice
[Dhcpc][11516]: mta0 got new IP 2017/5/24 18:13:24 Notice
[Dhcpc][11988]: erouter0 got new IP 2017/5/24 3:31:45 Notice
[Dhcpc][11133]: mta0 got new IP 2017/5/24 3:30:52 Notice
[Dhcpc][28905]: erouter0 got new IP 2017/5/23 22:16:55 Notice
[Dhcpc][28793]: mta0 got new IP 2017/5/23 22:16:40 Notice
[Dhcpc][10691]: erouter0 got new IP 2017/5/23 20:31:32 Notice
[Dhcpc][9585]: mta0 got new IP 2017/5/23 20:30:13 Notice
[Dhcpc][2147]: mta0 got new IP 2017/5/23 20:10:30 Notice
[Dhcpc][12748]: erouter0 got new IP 2017/5/23 18:31:42 Notice
[Dhcpc][12021]: mta0 got new IP 2017/5/23 18:30:59 Notice
[Dhcpc][2076]: erouter0 got new IP 2017/5/23 17:59:42 Notice
[Dhcpc][1914]: mta0 got new IP 2017/5/23 17:59:30 Notice
[Dhcpc][15777]: erouter0 got new IP 2017/5/23 16:52:41 Notice
[Dhcpc][15239]: mta0 got new IP 2017/5/23 16:52:06 Notice
[Dhcpc][15987]: erouter0 got new IP 2017/5/23 5:49:12 Notice
[Dhcpc][15422]: mta0 got new IP 2017/5/23 5:48:17 Notice
[Dhcpc][1864]: mta0 got new IP 2017/5/23 4:50:10 Notice
[Dhcpc][13799]: erouter0 got new IP 2017/5/23 2:53:13 Notice
[Dhcpc][13153]: mta0 got new IP 2017/5/23 2:52:28 Notice
[Dhcpc][2151]: erouter0 got new IP 2017/5/23 2:12:30 Notice
[Dhcpc][1976]: mta0 got new IP 2017/5/23 2:12:20 Notice
[Dhcpc][8537]: erouter0 got new IP 2017/5/22 3:36:49 Notice
[Dhcpc][7878]: mta0 got new IP 2017/5/22 3:36:04 Notice
[Dhcpc][1828]: mta0 got new IP 2017/5/22 3:25:43 Notice
[Dhcpc][2070]: erouter0 got new IP 2017/5/22 3:16:00 Notice
[Dhcpc][1941]: mta0 got new IP 2017/5/22 3:15:46 Notice
[Dhcpc][10927]: erouter0 got new IP 2017/5/22 3:02:14 Notice
[Dhcpc][10449]: mta0 got new IP 2017/5/22 2:59:35 Notice
[Dhcpc][1967]: erouter0 got new IP 2017/5/22 2:34:06 Notice
[Dhcpc][1832]: mta0 got new IP 2017/5/22 2:33:51 Notice
[Dhcpc][25770]: erouter0 got new IP 2017/5/22 2:21:31 Notice
[Dhcpc][25009]: mta0 got new IP 2017/5/22 2:20:33 Notice
[Dhcpc][21782]: erouter0 got new IP 2017/5/22 2:13:54 Notice
[Dhcpc][21550]: mta0 got new IP 2017/5/22 2:13:28 Notice
[Dhcpc][9040]: erouter0 got new IP 2017/5/21 21:14:56 Notice
[Dhcpc][8540]: mta0 got new IP 2017/5/21 21:14:24 Notice
[Dhcpc][2092]: erouter0 got new IP 2017/5/21 20:58:31 Notice
[Dhcpc][1849]: mta0 got new IP 2017/5/21 20:58:17 Notice
[Dhcpc][21323]: erouter0 got new IP 2017/5/21 20:42:34 Notice
[Dhcpc][20773]: mta0 got new IP 2017/5/21 20:41:53 Notice
[Dhcpc][2106]: erouter0 got new IP 2017/5/21 15:14:52 Notice
[Dhcpc][1979]: mta0 got new IP 2017/5/21 15:14:38 Notice
[Dhcpc][19371]: erouter0 got new IP 2017/5/21 7:05:40 Notice
[Dhcpc][19200]: mta0 got new IP 2017/5/21 7:05:21 Notice
[Dhcpc][19432]: erouter0 got new IP 2017/5/21 3:32:45 Notice
[Dhcpc][19156]: mta0 got new IP 2017/5/21 3:32:28 Notice
[Dhcpc][20248]: erouter0 got new IP 2017/5/21 0:07:11 Notice

 

Current Downstream levels while it is working:

 

Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Not Locked Not Locked Not Locked Not Locked Not Locked Not Locked Not Locked Not Locked
Frequency 633.00 MHz 483.00 MHz 489.00 MHz 495.00 MHz 507.00 MHz 513.00 MHz 519.00 MHz 525.00 MHz 537.00 MHz 549.00 MHz 555.00 MHz 561.00 MHz 567.00 MHz 573.00 MHz 579.00 MHz 585.00 MHz 591.00 MHz 597.00 MHz 615.00 MHz 621.00 MHz 627.00 MHz 639.00 MHz 645.00 MHz 651.00 MHz                
SNR 37.36 dB 38.98 dB 37.64 dB 37.64 dB 37.64 dB 38.61 dB 38.61 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.64 dB 37.36 dB 37.36 dB 37.64 dB 37.36 dB                
Power Level -3.90 dBmV -3.10 dBmV -3.10 dBmV -3.50 dBmV -3.70 dBmV -3.50 dBmV -3.50 dBmV -3.60 dBmV -3.80 dBmV -3.70 dBmV -3.50 dBmV -3.90 dBmV -3.90 dBmV -3.90 dBmV -4.00 dBmV -4.30 dBmV -4.20 dBmV -4.10 dBmV -4.00 dBmV -3.80 dBmV -3.70 dBmV -3.70 dBmV -3.40 dBmV -3.60 dBmV                
Modulation 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM                

 

 

Current Upstream levels while it is working:

 

Index 1 2 3 4 5 6 7 8
Lock Status Locked Not Locked Not Locked Not Locked Not Locked Not Locked Not Locked Not Locked
Frequency 36.70 MHz              
Symbol Rate 5120 KSym/s              
Power Level 45.50 dBmV              
Modulation 64 QAM              
Channel Type DOCSIS2.0 (ATDMA)              

 

Error codewords:

Unerrored Codewords 136324732 134295803 134296377 134293758 134298129 134299811 134296816 134302184 134289292 134304061 134292535 134309650 134313026 134314532 134318708 134320056 134314859 134303955 134321807 134322513 134326931 134323864 134331535 134325699 0 0 0 0 0 0 0 0
Correctable Codewords 581 182 138 101 121 196 225 115 327 563 344 286 311 679 427 310 535 565 445 363 329 570 382 478 0 0 0 0 0 0 0 0
Uncorrectable Codewords 1872 1066 1093 59 60 1019 968 55 1867 1711 1930 1105 1844 1724 1763 1066 1892 1886 1998 1856 1814 1943 2234 867 0 0 0 0 0 0 0 0


Any help would be appreciated.

Expert
Moved:

Re: Internet drops intermittently for 10-20 mins every few hours.