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Internet drops for seconds frequently

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Internet drops for seconds frequently

Router: Netgear R7000P

Modem: Netgear CM1000

 

 

 

Modem logs when the events occur

2019-08-16, 19:07:57 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-
2019-08-16, 19:07:55 Warning (5) MDD message timeout;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-QOS=1.1;CM-VER=3.1;
2019-08-16, 19:05:08 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-
2019-08-16, 19:05:05 Warning (5) MDD message timeout;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-QOS=1.1;CM-VER=3.1;
2019-08-16, 19:03:59 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-
2019-08-16, 19:03:57 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 34 35 36 38 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-QOS=1.
2019-08-16, 19:03:56 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 30 31 32 34 35 36 38 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-QOS=1.1;C
2019-08-16, 19:03:56 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 29 33 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-QOS=1.1;CM-VER=3.1;
2019-08-16, 19:03:41 Warning (5) MDD message timeout;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-QOS=1.1;CM-VER=3.1;
2019-08-16, 19:03:06 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-
2019-08-16, 19:03:03 Warning (5) MDD message timeout;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-QOS=1.1;CM-VER=3.1;
2019-08-16, 19:02:39 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-QOS=1.1;CM-VER=3.1;
2019-08-16, 19:02:26 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:62:26:20;CMTS-MAC=58:97:bd:98:2d:5d;CM-

 

We've had a tech make a visit and told us that it was the wrong compression connector from the power inserter that was causing a lot of interference. He did a test gave us the green light that everything was operating normally. The problem persisted.

 

The internet drops both on ethernet and on wireless.