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Internet dropping

New Poster

Internet dropping

My internet goes in and out constantly, every 10 minutes I have to reset my modem and yet again it will drop, WiFi and plugged in Ethernet cable are affected has anyone had this issue?
Gold Problem Solver

Re: Internet dropping

If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts.

If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the Internet Support option at https://support.xfinity.com/chat. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it. Loss of Internet service is often due to a poor connection between your equipment and Comcast's network, usually in or near your home.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.

Official Employee

Re: Internet dropping

Hello, Sjhartley315. Welcome to the Xfinity Forums!

Please try the troubleshooting steps that BruceW provided. If you are still having troubles at that point, please feel free to send me a private message with your first and last name so I can assist you further with identifying and repairing the cause of connection issues. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Internet dropping

 Sjhartley315, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to use the troubleshooting guides provided to repair your connection, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!