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Internet doesn't work

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Internet doesn't work

Hello! I want to know why my internet doesn't work

Re: Internet doesn't work



Welcome to the Xfinity Forum and thank you for posting your question here. Your Internet may be impacted by a service interruption, an area issue, or a billing concern. These will be visible to you when you log into your account here:


If you are still experiencing difficulty with your Internet services and would like to know more about your account specifically, please send me a private message with the following information; account name, address, phone number, account number. Once we get that information we will be happy to investigate further. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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