Welcome to the Xfinity Forum and thank you for posting your question here. Your Internet may be impacted by a service interruption, an area issue, or a billing concern. These will be visible to you when you log into your account here: xfinity.com/myaccount
If you are still experiencing difficulty with your Internet services and would like to know more about your account specifically, please send me a private message with the following information; account name, address, phone number, account number. Once we get that information we will be happy to investigate further.