Community Forum

Internet doesn't work

New Poster

Internet doesn't work

Hello! I want to know why my internet doesn't work
Highlighted
Administrator

Re: Internet doesn't work

@6765497,

 

Welcome to the Xfinity Forum and thank you for posting your question here. Your Internet may be impacted by a service interruption, an area issue, or a billing concern. These will be visible to you when you log into your account here: xfinity.com/myaccount

 

If you are still experiencing difficulty with your Internet services and would like to know more about your account specifically, please send me a private message with the following information; account name, address, phone number, account number. Once we get that information we will be happy to investigate further. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!