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Internet disconnects

New Poster

Internet disconnects

Idk what to do anymore I have spoken to customer service 3 times and someone has been here 2-3 times my internet keeps disconnecting me for absolutely know reason it happens about 4-5 times a day and it’s frustrated me to the point I’m ready to switch service I pay to much money for my internet to be a constant problem this is ridiculous I have reset and they switched my modem box twice this is embarrassing and I’m done with xfinity
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Expert

Re: Internet disconnects

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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New Poster

Re: Internet disconnects

Yes it happens with WiFi but also happens when hardwired
Expert

Re: Internet disconnects

O/k, what do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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Official Employee

Re: Internet disconnects

Hi,  Thank you for posting. We are very sorry to hear about the ongoing connectivity issues you have been experiencing. We want to help. Are you still with us?


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New Poster

Re: Internet disconnects

Yes I am still with Comcast for now
Expert

Re: Internet disconnects

You never posted any of the requested info ?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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