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Internet cuts out every 6-8 hours

New Poster

Internet cuts out every 6-8 hours

Starting a few days ago, my internet stopped working. I unplugged then plugged in my modem which fixed the issue, but this keeps happening every 6-8 hours, so I have to reset the modem every time to get internet back. On top of this, around the same time some of my Nest smart cameras have been randomly disconnecting. These cameras have been set up and working fine for 6 months. When I reset the modem the connectivity of these cameras usually comes back too.

Any ideas?

Expert

Re: Internet cuts out every 6-8 hours

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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New Poster

Re: Internet cuts out every 6-8 hours

My modem is the Arris SBG7580-AC, and it's also connected to an Eero setup.  I tried disconncting the Eero and am still having similar issues, so I don't believe it's the Eero.  Below are the power logs, and event logs.

 

image links:

https://www.dropbox.com/s/40jx0rqxf08pprr/Screen%20Shot%202019-01-03%20at%209.49.27%20AM.png?dl=0

https://www.dropbox.com/s/2vq85j1wig9mo3p/Screen%20Shot%202019-01-03%20at%209.51.46%20AM.png?dl=0

 

Screen Shot 2019-01-03 at 9.49.27 AM.pngScreen Shot 2019-01-03 at 9.51.46 AM.png

Expert

Re: Internet cuts out every 6-8 hours

Can't see your pics. Since you are a new poster, they likely need to be approved by a Forum Admin. Or you may need to make a minimum number of posts.

You could try hosting them at one of those free third-party pic hosting sites and post the link to them here.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Internet cuts out every 6-8 hours

Ah - thanks!  i've updated my post above with links