Community Forum

Internet connectivity

New Poster

Internet connectivity

This is getting out of control and I’m ready to switch providers if something does not change. My internet which is average 150mbps is constantly cutting out. People all over the country are complaining how Comcast internet is cutting out. I have had gateway resets and technicians come out and “fix” the problems and just a week later for them to reoccur. I can’t have a constant internet connection cut out and i need it fixed. I am paying to much money for poor service and the unreliable internet insure my school work.
Expert

Re: Internet connectivity

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!