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Internet connectivity and SB6190

Frequent Visitor

Internet connectivity and SB6190

I recently upgraded my Modem to a Arris SB6190 and latley I have had connectivity issues, I just called support and they sent a new firmware but now I can't connect at all. They tried to blame my modem but I dont think that is the issue

 

Levels:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel   Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 

 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 21 615.00 MHz -3.80 dBmV 35.60 dB 17817 590072
2 Locked 256QAM 1 489.00 MHz 0.60 dBmV 36.61 dB 5966 203871
3 Locked 256QAM 2 495.00 MHz 0.30 dBmV 36.61 dB 8329 327066
4 Locked 256QAM 3 507.00 MHz 0.20 dBmV 36.39 dB 2054 71929
5 Not Locked ---- 4 513.00 MHz ---- ---- ---- ----
6 Not Locked ---- 5 519.00 MHz ---- ---- ---- ----
7 Not Locked ---- 6 525.00 MHz ---- ---- ---- ----
8 Not Locked ---- 7 531.00 MHz ---- ---- ---- ----
9 Not Locked ---- 8 537.00 MHz ---- ---- ---- ----
10 Not Locked ---- 9 543.00 MHz ---- ---- ---- ----
11 Not Locked ---- 10 549.00 MHz ---- ---- ---- ----
12 Not Locked ---- 11 555.00 MHz ---- ---- ---- ----
13 Not Locked ---- 12 561.00 MHz ---- ---- ---- ----
14 Not Locked ---- 13 567.00 MHz ---- ---- ---- ----
15 Not Locked ---- 14 573.00 MHz ---- ---- ---- ----
16 Not Locked ---- 15 579.00 MHz ---- ---- ---- ----
17 Not Locked ---- 16 585.00 MHz ---- ---- ---- ----
18 Not Locked ---- 17 591.00 MHz ---- ---- ---- ----
19 Not Locked ---- 18 597.00 MHz ---- ---- ---- ----
20 Not Locked ---- 19 603.00 MHz ---- ---- ---- ----
21 Not Locked ---- 20 609.00 MHz ---- ---- ---- ----
22 Not Locked ---- 22 621.00 MHz ---- ---- ---- ----
23 Not Locked ---- 23 627.00 MHz ---- ---- ---- ----
24 Not Locked ---- 24 633.00 MHz ---- ---- ---- ----
25 Not Locked ---- 25 639.00 MHz ---- ---- ---- ----
26 Not Locked ---- 26 645.00 MHz ---- ---- ---- ----
27 Not Locked ---- 27 651.00 MHz ---- ---- ---- ----
28 Not Locked ---- 28 657.00 MHz ---- ---- ---- ----

 

 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 kSym/s 23.00 MHz 43.50 dBmV
2 Locked ATDMA 4 5120 kSym/s 16.60 MHz 45.00 dBmV
3 Locked ATDMA 2 5120 kSym/s 29.40 MHz 42.75 dBmV
4 Locked ATDMA 1 5120 kSym/s 35.80 MHz 41.50 dBmV
Frequent Visitor

Re: Internet connectivity and SB6190

Update: I have tried a backup modem with no change in service and now neither is getting past the first flashing light. Worse than before.
Expert

Re: Internet connectivity and SB6190

Hi @Kparenti,

You are only connected to a few channels and they seem to have some noise issues. You'll probably want to look over your wiring (see the troubleshooting guide.) You might need a tech to get that straightened out.




I am a volunteer Expert/Moderator, not an employee.


Frequent Visitor

Re: Internet connectivity and SB6190

How bad is the noise? I am still not getting any signal at all so it went from intermittent to non existent. Phone support has been useless.