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Internet connection keeps dropping

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Internet connection keeps dropping

Our internet connection has been super flaky for the past few days. We've gone through the whole CS cycle with calling, power cycling, getting the modem/router reset remotely, etc. CS says everything looks good on their end. A tech has been out to replace the modem/router but we're still having the issue. We have an Airport Express modem, so after doing some research and being concerned that double NAT might be the problem (although this is not new and we haven't had an issue sith that for the past 5 years) I was able to log in to the Admin site for the Gateway though http://10.0.0.1 and enable Bridge Mode. Now I can't connect to 10.0.0.1 at all to look at upstream performance or downstream speeds. I see in some other threads that Comcast can check those remotely and do something to address (especially upstream speeds that are out of sync) but I am unwilling to go through the pain of calling CS and having to go through their entire automated "turn it off turn it back on" sequence before I can get to a human (who will make me do the same thing before they do anything else). We have a tech coming out today who I'll ask to check our lines. We have a single splitter that Comcast installed about a year ago (I think ... maybe two years) because we go through this same thing on a regular basis. I work from home most days and depend on connectivity to do my job, so this is not just an inconvenience.

Expert

Re: Internet connection keeps dropping


@StephinLC wrote:

 I was able to log in to the Admin site for the Gateway though http://10.0.0.1 and enable Bridge Mode. Now I can't connect to 10.0.0.1 at all to look at upstream performance 


See if http://192.168.100.1 works to view the signal stats.



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