So we had our service installed two weeks ago - and after a rough initial weekend it seemed a 2nd service visit got us up and running. Until this week, when it's been dropping off and on. Is this just how Xfinity is? Inconsistent?
We're also waiting for our new underground line to be placed - which we were told would be '7 to 14 days' and NOTHING has happened in that regard. No update, no progress, zip...
So far very disappointed in Xfinity...
Solved! Go to Solution.
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
The upstream power is out of spec. See what the tech has to say. Good luck ! Post back with how things turn out
Hello @tim_75, thanks for reaching out to our Forums and we appreciate you becoming a Comcast customer. I'm sorry to hear about the troubles you have been experiencing since onboarding with us. I would be more than happy to follow up after your tech visit and be of any other assistance needed. Please send me a private message including the full name as it appears on the account and your full name if different.
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
So they ended up doing some work up the street - I think hardly anyone in our area has Xfinity, so they had to tweak some things. All got cleared up and numbers are way more in range - and all is working great!
Now if I could just get them to underground our line!
For curiosity, what do the numbers look like now ?
Thanks for letting us know @tim_75. I'd be happy to reach out to your local techs to help get your line buried. Just shoot me a private message with your first and last name and I'll take it from there. To send a private message click on my name "ComcastChe", then click send a message.
Downstream power level - 2.7 to 3.1 range
SNR - 40ish
Upstream power level - 40.3 to 42.8 range
Been holding up for 5 days now!
Looks good ! Thanks for posting back !
Thanks for following up and letting me know this has been resolved. If there's anything more we can assist you with in the future, feel free to contact us. Thanks for being the BEST part of Comcast, take care!