Never ending noise on my line started a few months back need help already called dtwice and on tech came out. This is not my Modem cause my Xfinity DVR is strting to reboot itself after it locks up. Pleasle help!
The table below contains the log of events that the SBG6900-AC has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
Here is my stats
The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, and speed and latency problems.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to get the techs re-involved until it is fixed properly. visit to investigate and correct.
I already removed a spliter on the line. Its on a direct is a direct line off of a powerd comscope 4 way splitter. All Comcast line stright of the comscape spliiter no store bought junk. My Dvr is also starting to reeboot LOL tech said my modem. Told me I should get on of the Comcast modems.
Get them out again as stated. Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. Good luck with it !
Yes. An upstream / return path impairment / noise ingress can affect everything.
Let a tech determine what is needed to be done. Good luck !
The powerd plug in is on the cable that powers my modem could the comsscape powerd spliter and plugin be faulty. Everything why perfect up till a month ago now it is progressive. The fist syymptom was the cablew box frezzing and forced reboot then the modem. TThey want me to replace the modem could this be causing all of this causing the noise. Forcing my DVR to reboot?
The powerd plug in is on the cable that powers my modem could the comsscape powerd spliter and plugin be faulty.
They want me to replace the modem could this be causing all of this causing the noise. Forcing my DVR to reboot?
Again, possibly. A modem may backfeed noise in to the lines. I prefer not to speculate.