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Internet connection has been very unstable and useless.

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Regular Visitor

Internet connection has been very unstable and useless.

My internet connection has been very unstable recently. I am at the point of looking for new service as the current connection quality has become un-workable for me.

 

I have done the following:

1. Replaced the modem. Comcast brought me a new one.

2. Rebooted the modem countless times.

 

About 3-4 time most days the light on the modem turns red and al connectivity is lost. After a few minutes, the modem light turns to white again and the connection is restored.

 

Anyine have and ideas / advice to approach / correct the problem?

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Expert

Re: Internet connection has been very unstable and useless.

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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Regular Visitor

Re: Internet connection has been very unstable and useless.

Been there, done that, multiple times, no affect.

 

I've been told, "signal is good" I don't know how many times as well. I am at the point where this issue gets some sincere attention Comcast or I am DONE paying top dollar for this subpar service, PERIOD. This is ridiculious! Look around the forums, there are subscribers having the SAME issue.

 

Ball's in your court.