Community Forum

Internet and landline issues constantly!

Contributor

Internet and landline issues constantly!

Good afternnnon,

I have had breaks in my land line for years, and no comcast tech has fixed it. Over the last 4 months is has gotten worse with the phone line going dead over 15 times if I am on a 15 minute or more call. Clearly, this is extremely aggravating, especially when I am being charged for this mediocre service. In addition, I teach online classes, and the internet goes out several times per hour, let alone per day. This is just unacceptable, and I do not need any condescending "did you try this or that". My modem is new and it works just fine (I own my own), and I have done every troubleshooting thing on the planet. The lines to my house have never been replaced or thoroughly checked to fix this issue, and it is REQUIRED or I will keep compaining on every possible platform there is.

I have also shared this in the voice area as my issues are twofold.

Expert

Re: Internet and landline issues constantly!

O/k "condescending" or not (in your opinion) If you want help in this forum, please start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: Internet and landline issues constantly!

I have already done all that. I clearly stated, hence “condescending” that I did all of that. Thanks for the repetition.
Expert

Re: Internet and landline issues constantly!

I'm not a Comcast employee. There is no "condescending" from me. This is a peer to peer type of help forum here. You didn't post any of the requested information. Suit yourself...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: Internet and landline issues constantly!

I have been in here before and I am aware you are not a Comcast employee. However, we pay for service and they do post in here as well and have a duty to assist their customers.