Community Forum

Internet and Video have been down for 3 days

wilsonwon333
Regular Visitor

Internet and Video have been down for 3 days

anyone experiencing issues? Been a customer since 2006 and have never had any issues. Can't work from home.

 

Cable box unresponsive

Internet modem online light is off.

EG
Expert

Re: Internet and Video have been down for 3 days

Check here for any information on local outages;

 

https://www.xfinity.com/support/status



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
wilsonwon333
Regular Visitor

Re: Internet and Video have been down for 3 days

reports no outages but there have been few on street over that past week. Can't find my equipment for a status. no lines are cut.  Nothing of unusual events ecept at top of street which initially did take me down but they got back up and running. I know the techs are working hard and are busy. It's just been 3 days with nothing at all.  Support call Saturday and she could not see my equipment at all. SO maybe a line is cut or damaged but sometimes everything starts working for about an hour then just stops.

wilsonwon333
Regular Visitor

Re: Internet and Video have been down for 3 days

Video and inteternet still up and down, more down than up. Whole neighborhood is having same issues.