Hello, @BaseballChris, how are you? I hope outside of this service issue your day is going well. I'm sorry about the connection issue. I know this activity is hindering your experience and causing a headache. I would just ask the tech to let you know what is discovered. Several factors can impact your signal quality and sometimes an intermittent connection is a process to pinpoint. Our techs are really good at being detailed oriented and troubleshooting problems like this. I know we will take the right action to resolve this issue. I can follow up with you tomorrow to make sure we resolve the issue. If you have any other questions in the meantime please let us know.
Hello, @BaseballChris, I hope your night has been smooth so far. Do you have any fun plans for the weekend? I wanted to follow up with you as promised regarding that tech visit. How did things go, were they able to resolve your picture issues?