Can you post your signal levels/event logs, please? Does this happen only when you are gaming? All games?
It goes out no matter if I'm gaming or just browsing. It happens on hardwired and wireless. I did not witness a disconnect today but It could of happened it happens fast and randomly lasting usually 12 seconds and its a big deal because I am a streamer and a competitive gamer who plays in online Tournaments. Been happening for over a year here are all the info you asked for it would be very appreciated if you could figure this out or get me in touch with the right person who could this is my only option for Internet that I got. These are screen shots please ignore the top bar I took a lot of screen shots to show all the channels since I could not get them all in one picture. I hope this is the information you need and that it helps you help me. Thank you (Uncorrected words were none or 3 so I did not bother to take screen shots of all of them the modem was up for about 9 hours at this time I took these.
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".