Hey, I've tried having this troubleshot over the phone and chat and haven't been able to make much headway even when the internet's been dropping during the interaction. Throughout the course of the day, my router's (currently a NetGear C7000v2 but the issue occurs if another router is used as well) connection to the internet will drop for approximately 6 minutes then regain a connection for a few minutes before dropping again. This'll continue throughout the course of the day with the internet being usable for maybe a total of 20 minutes per hour depending on how bad it's being at a given time.
The router's power isn't being interrupted as all lights remain on and it can be logged into during these outages. Looking at the logs during these times, I'm seeing T3 and T4 timeouts of various sorts that are occuring during these time periods as well as dynamic range window violations. Here's the last couple hours this morning for example:
2020-7-5, 10:12:08 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 10:11:22 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-5, 10:10:54 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 10:06:21 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 10:03:29 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-5, 10:03:22 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-5, 10:03:08 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:58:29 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:54:31 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 09:53:46 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-5, 09:53:13 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:48:44 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:37:57 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 09:37:54 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:37:54 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:37:54 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:37:33 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 09:37:30 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:37:26 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:37:26 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:37:26 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:37:09 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 09:36:46 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:36:46 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 09:36:22 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:36:21 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 09:36:18 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 09:33:48 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 09:00:26 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-5, 09:00:19 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-5, 09:00:07 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-5, 08:59:54 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 08:55:48 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 08:55:48 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 08:55:47 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 08:55:46 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 08:55:46 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 08:55:45 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-5, 08:55:43 | Warning (5) | Dynamic Range Window violation |
2020-7-5, 08:55:43 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
I don't know how to read upstream and downstream info very well but here's what that looks like currently as well:
Upstream
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 1 | 5120 Ksym/sec | 36500000 Hz | 52 dBmV |
2 | Locked | ATDMA | 2 | 5120 Ksym/sec | 30100000 Hz | 46 dBmV |
3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 23700000 Hz | 44.3 dBmV |
4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 17300000 Hz | 43.2 dBmV |
5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
Downstream
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
1 | Locked | QAM256 | 24 | 537000000 Hz | 2.1 dBmV | 40.1 dB | 9268 | 12149 |
2 | Locked | QAM256 | 25 | 543000000 Hz | 2.9 dBmV | 40.5 dB | 10316 | 11074 |
3 | Locked | QAM256 | 26 | 549000000 Hz | 2.6 dBmV | 40.3 dB | 13451 | 10486 |
4 | Locked | QAM256 | 27 | 555000000 Hz | 2.5 dBmV | 40.3 dB | 14338 | 11814 |
5 | Locked | QAM256 | 28 | 561000000 Hz | 2.7 dBmV | 39.8 dB | 10504 | 12317 |
6 | Locked | QAM256 | 29 | 567000000 Hz | 2.7 dBmV | 40.6 dB | 9555 | 9433 |
7 | Locked | QAM256 | 30 | 573000000 Hz | 2.6 dBmV | 40.4 dB | 11664 | 10449 |
8 | Locked | QAM256 | 31 | 579000000 Hz | 2.3 dBmV | 40.3 dB | 10729 | 11672 |
9 | Locked | QAM256 | 32 | 585000000 Hz | 2.7 dBmV | 40.3 dB | 8646 | 11591 |
10 | Locked | QAM256 | 33 | 591000000 Hz | 3.5 dBmV | 40.9 dB | 8868 | 8463 |
11 | Locked | QAM256 | 34 | 597000000 Hz | 3.2 dBmV | 40.5 dB | 9930 | 9617 |
12 | Locked | QAM256 | 35 | 603000000 Hz | 2.5 dBmV | 40.2 dB | 10156 | 11090 |
13 | Locked | QAM256 | 36 | 609000000 Hz | 2.9 dBmV | 40.3 dB | 8247 | 9855 |
14 | Locked | QAM256 | 37 | 615000000 Hz | 3.2 dBmV | 40.5 dB | 9021 | 9768 |
15 | Locked | QAM256 | 38 | 621000000 Hz | 2.4 dBmV | 40.1 dB | 7624 | 9998 |
16 | Locked | QAM256 | 39 | 627000000 Hz | 2.1 dBmV | 40 dB | 7022 | 8521 |
17 | Locked | QAM256 | 40 | 633000000 Hz | 1.1 dBmV | 39.5 dB | 0 | 0 |
18 | Locked | QAM256 | 41 | 639000000 Hz | 1.4 dBmV | 39.6 dB | 6 | 0 |
19 | Locked | QAM256 | 42 | 645000000 Hz | 1.4 dBmV | 39.9 dB | 0 | 0 |
20 | Locked | QAM256 | 43 | 651000000 Hz | 1.3 dBmV | 39.9 dB | 0 | 0 |
21 | Locked | QAM256 | 44 | 657000000 Hz | 1.5 dBmV | 39.9 dB | 0 | 0 |
22 | Locked | QAM256 | 45 | 663000000 Hz | 1.6 dBmV | 39.9 dB | 0 | 0 |
23 | Locked | QAM256 | 46 | 675000000 Hz | 0.9 dBmV | 39 dB | 0 | 0 |
24 | Locked | QAM256 | 47 | 681000000 Hz | 1.5 dBmV | 39.4 dB | 0 | 0 |
Any thoughts on this? I can see if I can get a look at the upstream/downstream channels during the next outage.
Edit: Here's upstream/downstream during the last outage:
Upstream
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Not Locked | Unknown | 1 | 0 Ksym/sec | 36500000 Hz | 0.0 dBmV |
2 | Not Locked | Unknown | 2 | 0 Ksym/sec | 30100000 Hz | 0.0 dBmV |
3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 23700000 Hz | 44.3 dBmV |
4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 17300000 Hz | 43.2 dBmV |
5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
Downstream
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
1 | Locked | QAM256 | 24 | 537000000 Hz | 2.8 dBmV | 40.3 dB | 9667 | 12799 |
2 | Locked | QAM256 | 25 | 543000000 Hz | 3.8 dBmV | 41.1 dB | 10620 | 11612 |
3 | Locked | QAM256 | 26 | 549000000 Hz | 3.1 dBmV | 40.4 dB | 13723 | 10917 |
4 | Locked | QAM256 | 27 | 555000000 Hz | 3 dBmV | 40.5 dB | 14647 | 12256 |
5 | Locked | QAM256 | 28 | 561000000 Hz | 3.4 dBmV | 40.1 dB | 10811 | 12854 |
6 | Locked | QAM256 | 29 | 567000000 Hz | 3.5 dBmV | 41 dB | 9879 | 9928 |
7 | Locked | QAM256 | 30 | 573000000 Hz | 3.1 dBmV | 40.7 dB | 11940 | 10785 |
8 | Locked | QAM256 | 31 | 579000000 Hz | 2.7 dBmV | 40.4 dB | 11095 | 12027 |
9 | Locked | QAM256 | 32 | 585000000 Hz | 3.3 dBmV | 40.8 dB | 9008 | 12066 |
10 | Locked | QAM256 | 33 | 591000000 Hz | 4.1 dBmV | 41.2 dB | 9098 | 8873 |
11 | Locked | QAM256 | 34 | 597000000 Hz | 3.5 dBmV | 40.7 dB | 10143 | 9928 |
12 | Locked | QAM256 | 35 | 603000000 Hz | 2.9 dBmV | 40.3 dB | 10370 | 11490 |
13 | Locked | QAM256 | 36 | 609000000 Hz | 3.5 dBmV | 40.7 dB | 8572 | 10262 |
14 | Locked | QAM256 | 37 | 615000000 Hz | 3.7 dBmV | 40.8 dB | 9252 | 10142 |
15 | Locked | QAM256 | 38 | 621000000 Hz | 2.7 dBmV | 40.2 dB | 7808 | 10310 |
16 | Locked | QAM256 | 39 | 627000000 Hz | 2.5 dBmV | 40.1 dB | 7259 | 8851 |
17 | Locked | QAM256 | 40 | 633000000 Hz | 1.8 dBmV | 39.9 dB | 0 | 0 |
18 | Locked | QAM256 | 41 | 639000000 Hz | 1.9 dBmV | 40 dB | 6 | 0 |
19 | Locked | QAM256 | 42 | 645000000 Hz | 1.7 dBmV | 39.9 dB | 0 | 0 |
20 | Locked | QAM256 | 43 | 651000000 Hz | 1.7 dBmV | 40.2 dB | 0 | 0 |
21 | Locked | QAM256 | 44 | 657000000 Hz | 2.1 dBmV | 40.4 dB | 0 | 0 |
22 | Locked | QAM256 | 45 | 663000000 Hz | 1.9 dBmV | 40.1 dB | 0 | 0 |
23 | Locked | QAM256 | 46 | 675000000 Hz | 1.4 dBmV | 39.4 dB | 0 | 0 |
24 | Locked | QAM256 | 47 | 681000000 Hz | 2 dBmV | 39.9 dB | 0 | 0 |
Here's some additional logs from when I checked this evening along with the upstream/downstream during the most recent drop in service. The internet was pretty spotty throughout the day with 5ish interruptions to service per hour throughout the day starting at 11 AM. For whatever reason, whatever happened this afternoon filled up the event log with a bunch of alerts at about the same time.
Time | Priority | Description |
2020-7-6, 15:47:57 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-6, 15:47:50 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-6, 15:47:42 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-6, 15:47:30 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:45:54 | Notice (6) | WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE |
2020-7-6, 15:43:16 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:16 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:15 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:14 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:14 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:13 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:12 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:12 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:11 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:10 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:10 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:10 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:09 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:08 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:07 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:07 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:06 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:06 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:05 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:05 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:04 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:03 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:02 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:02 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:01 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:01 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:43:00 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:43:00 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:42:59 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:42:58 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:42:57 | Warning (5) | Dynamic Range Window violation |
2020-7-6, 15:40:06 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-6, 15:39:58 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-6, 15:39:43 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-6, 15:35:43 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
Upstream
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Not Locked | Unknown | 2 | 0 Ksym/sec | 30100000 Hz | 0.0 dBmV |
2 | Not Locked | Unknown | 1 | 0 Ksym/sec | 36500000 Hz | 0.0 dBmV |
3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 23700000 Hz | 42.3 dBmV |
4 | Not Locked | Unknown | 4 | 0 Ksym/sec | 17300000 Hz | 0.0 dBmV |
5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
Downstream
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
1 | Locked | QAM256 | 8 | 435000000 Hz | 0.7 dBmV | 39.7 dB | 11880 | 16516 |
2 | Locked | QAM256 | 9 | 441000000 Hz | -0.1 dBmV | 39.3 dB | 12935 | 14971 |
3 | Locked | QAM256 | 10 | 447000000 Hz | 0.7 dBmV | 39.6 dB | 16405 | 14689 |
4 | Locked | QAM256 | 11 | 453000000 Hz | 1.3 dBmV | 40 dB | 17140 | 16479 |
5 | Locked | QAM256 | 12 | 459000000 Hz | 0.3 dBmV | 39.6 dB | 12981 | 16477 |
6 | Locked | QAM256 | 13 | 465000000 Hz | -0.1 dBmV | 39.4 dB | 12060 | 13256 |
7 | Locked | QAM256 | 14 | 471000000 Hz | 1 dBmV | 40 dB | 14282 | 14473 |
8 | Locked | QAM256 | 15 | 477000000 Hz | 1.5 dBmV | 40.2 dB | 13220 | 15649 |
9 | Locked | QAM256 | 16 | 483000000 Hz | 0.7 dBmV | 40 dB | 10911 | 15131 |
10 | Locked | QAM256 | 17 | 489000000 Hz | 1.1 dBmV | 40.1 dB | 11061 | 11869 |
11 | Locked | QAM256 | 18 | 495000000 Hz | 1.8 dBmV | 40.4 dB | 12176 | 13286 |
12 | Locked | QAM256 | 19 | 507000000 Hz | 1.4 dBmV | 39.8 dB | 12265 | 14765 |
13 | Locked | QAM256 | 20 | 513000000 Hz | 1.5 dBmV | 40.1 dB | 10360 | 13292 |
14 | Locked | QAM256 | 21 | 519000000 Hz | 2.3 dBmV | 40.6 dB | 11167 | 13604 |
15 | Locked | QAM256 | 22 | 525000000 Hz | 2.5 dBmV | 40.6 dB | 9449 | 13237 |
16 | Locked | QAM256 | 23 | 531000000 Hz | 2 dBmV | 40.3 dB | 8690 | 11384 |
17 | Locked | QAM256 | 24 | 537000000 Hz | 0.7 dBmV | 39.4 dB | 0 | 0 |
18 | Locked | QAM256 | 25 | 543000000 Hz | 1.8 dBmV | 40.4 dB | 6 | 0 |
19 | Locked | QAM256 | 26 | 549000000 Hz | 1.2 dBmV | 39.9 dB | 0 | 0 |
20 | Locked | QAM256 | 27 | 555000000 Hz | 1 dBmV | 39.9 dB | 0 | 0 |
21 | Locked | QAM256 | 28 | 561000000 Hz | 1.3 dBmV | 40.3 dB | 0 | 0 |
22 | Locked | QAM256 | 29 | 567000000 Hz | 1.4 dBmV | 40.3 dB | 0 | 0 |
23 | Locked | QAM256 | 30 | 573000000 Hz | 1 dBmV | 39.9 dB | 0 | 0 |
24 | Locked | QAM256 | 31 | 579000000 Hz | 0.8 dBmV | 39.9 dB | 0 | 0 |
I feel like I should point out that though I'm posting snippets of event logs here, this sort of unusable connectivity is happening all day, every day. I haven't posted for a few days but this sort of thing is constant. Me dropping out of meetings at work or disconnecting during games is a running joke since it's bound to happen a few times every hour.
Time | Priority | Description |
2020-7-16, 12:14:52 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 12:14:51 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 12:07:58 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-16, 12:07:51 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-16, 12:07:46 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-16, 12:07:32 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 12:03:14 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 12:03:00 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:58:18 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-16, 11:58:11 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-16, 11:58:09 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-16, 11:57:35 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:52:57 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:46:28 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-16, 11:46:20 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.0;CM-VER=3.0; |
2020-7-16, 11:45:48 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:41:09 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:34:43 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-7-16, 11:34:21 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:30:09 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:30:02 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:30:01 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:30:01 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:29:59 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:29:59 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:29:59 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:29:58 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:29:57 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:29:57 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:29:56 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:29:55 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:29:55 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:29:55 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:29:54 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:29:53 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:29:52 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:29:52 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:29:51 | Warning (5) | Dynamic Range Window violation |
2020-7-16, 11:29:50 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:3b:32:98;CMTS-MAC=00:01:5c:86:2e:6c;CM-QOS=1.1;CM-VER=3.0; |
2020-7-16, 11:29:50 | Warning (5) | Dynamic Range Window violation |