Our Comcast plan includes extreme pro internet download speed of 400 Mbps. I have a Dell Inspiron 3668 desktop., with an Intel Processor, 2 Core i3-7100 CPU @ 3.90 GHz, with 8.00 GB ramp. I have Windows 10 Home 2018 that was installed 18 months ago. I just did a speed test and it shows 8.87 Mbps download....why can't I get getting 400 Mbps?
What is the exact make and model number of the cable modem ? if there is a separate router in the mix here, what is the exact make and model number of it ?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!