I've had internet disconnect problems ongoing for about 2-3 years now. The internet will work fine 90% of the time, but I will randomly get disconnected for 6-7 minutes. Usually my upstream power levels are around 45-46 dBmV however when the disconnect happens it spikes up to 52+. The cast majority of my disconnects happen during the morning and midday. I get almost no disconnects during night time and I get a lot fewer disconnects whenever it is raining/cloudy. A tech came out and said that essientally the wiring in the house is bad and causes it. This always get quoted my a customer service rep whenever I call saying there isnt anything they can do. I have tried things like using a UPS and even running an extension cable to my neighbors house for a day but I still get disconnects. If anyone has any suggestions or can help I would greatly appreciate it.
Here are the levels right after an internet outage. Sometimes one of the levels are low but there is always one high level.
Greetings, MTumlinson! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear that you don't have a reliable connection 100% of the time. That's certainly frustrating and would drive me batty just wondering why. I would like to look into this and see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, MTumlinson. I have not heard back from you and hope you have been able to get this issue resolved. If you still need assistance, please feel free to start a new thread.