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Internet Connection.

New Poster

Internet Connection.

My Internet connection disconnects and then shortly after reconnects. Several times a week

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Expert

Re: Internet Connection.

Start here: Troubleshooting Guide 

 

If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

 

Video: How to view power levels and event logs.


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New Poster

Re: Internet Connection.

Still an intermittent problem

 

Expert

Re: Internet Connection.

Have you tried any of the tips that .@Nerdburg gave you ? And you didn't post any of the info that he requested... We fellow customers here can't advise you without seeing any data.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Internet Connection.

Hi nevinjac. Thanks for posting on our Forum. I can assist with troubleshooting your intermittent internet connection. I'd like to start with polling the CMTS for real-time and historical RF signal reports from your modem. I can also check your local Node/Plant for any degradation or error reports. Please send me a private message and include your full name so I can access your equipment. 


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Official Employee

Re: Internet Connection.

Hi nevinjac. Since I didn't get a response from you on this, this thread has been locked. Please don't hesitate to create another post if you need any other assistance. Thank you. 


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