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Internet Connection.

New Poster

Internet Connection.

My Internet connection disconnects and then shortly after reconnects. Several times a week

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Expert

Re: Internet Connection.

Start here: Troubleshooting Guide 

 

If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

 

Video: How to view power levels and event logs.


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New Poster

Re: Internet Connection.

Still an intermittent problem

 

Expert

Re: Internet Connection.

Have you tried any of the tips that .@Nerdburg gave you ? And you didn't post any of the info that he requested... We fellow customers here can't advise you without seeing any data.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!