Start here: Troubleshooting Guide
If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!
Have you tried any of the tips that .@Nerdburg gave you ? And you didn't post any of the info that he requested... We fellow customers here can't advise you without seeing any data.
Hi nevinjac. Thanks for posting on our Forum. I can assist with troubleshooting your intermittent internet connection. I'd like to start with polling the CMTS for real-time and historical RF signal reports from your modem. I can also check your local Node/Plant for any degradation or error reports. Please send me a private message and include your full name so I can access your equipment.
Hi nevinjac. Since I didn't get a response from you on this, this thread has been locked. Please don't hesitate to create another post if you need any other assistance. Thank you.