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Internet Connection Drops

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Internet Connection Drops

I've been having on and off again issues with my Internet connectivity.  On applications like discord, I'm always able to hear everyone else but my own voice gets garbled or just doesn't transmit during the issue.  I usually can't browse the web during it, and I get dropped from game servers as well.  I use a Netgear CM700 with a WNDR4300v2 router.

 

Here's what my bonded channels and event log look like after I had chat support try to resolve the issue.

https://imgur.com/a/PAcWjFA

 

I've tried getting rid of all the splitters in the cable routing, as well as new cables and I've even sprung for an amplifier to no avail.  I don't think there's really anything else to try, and I should stop being hardheaded and just call out a tech right?

Expert

Re: Internet Connection Drops

The upstream power is too high and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, and speed and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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Official Employee

Re: Internet Connection Drops

Greetings, ebweissy! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with your internet connection. Certainly is frustrating when you're trying to get your game on. If anything that EG has provided has not resolved the issue, feel free to send me a PM with your first and last name so I may look into this for you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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New Poster

Re: Internet Connection Drops

I had a tech come out today and look into it, and it turns out I had a ingress filter at the pole that was causing all of my issues.  Everything is fixed and resolved now; no more t3/4 errors and my upstream bonded channels are all working as intended.

 

Thank you all for the help.

Expert

Re: Internet Connection Drops

Thanks for posting back. Happy surfing !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!