i have the the now $18 (was $13) speed boost, comcast up the download speeds for speed blast from 200 to 250Mbps...i restarted my modem a few times but still stuck on 200Mbps...does this also up the upload speeds? im at 10Mbps upload and its pretty slow for the house
No. All the Blast tier's speeds have 10 Mbps up;
|Blast [ 100 ]:||100 Mbps / 10 Mbps||121 Mbps / 12.1 Mbps|
|Blast Pro [ 150 ]:||150 Mbps / 10 Mbps||181.5 Mbps / 12.1 Mbps|
|Blast (NE) / Blast Pro [ 200 ]:||200 Mbps / 10 Mbps||242 Mbps / 12.1 Mbps|
|Blast Pro [ 250 ]:||250 Mbps / 10 Mbps||302.5 Mbps / 12.1 Mbps|
Try calling 1-800-comcast and ask a rep to *roll and re-provision* the modem. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.
wow wonder why they are stuck on the 10Mbps upload?
ok ill give that a try...just hate talking to them on the phone, seems like they dont know whats going on but ill give it a go
I'm going to try escalating your ongoing issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.
Hi @Cricket47. I can help roll and re-provision your modem as well as verify your modem's bootfile for downstream service flow. Please reach out to me via private message and include your full name, service address, and account number so I can access your modem/account. Click my name (ComcastJoeTru) and click Private Message Me.
Apologizes for the delay in getting your private messaging ability activated. I just sent you the private message. Let's take it from there.
ComcastJoeTru..we can take this chat back here, like i said in my private message that i just sent you already got my info...ill be home 3:30ish i really need my modem to work right
@Cricket47. I was able to roll and re-provision your modem this morning. Please retest.
I verified again, that our Blast Pro speed is currently not available in your area of our Northeast Division. Also, Blast internet in your area is 200 Mbps/10 Mbps in your area.