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Internet Access Redirected

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Internet Access Redirected

Whenever I try to access the internet via my home network I get redirected to "register.be.xfinity.com" - is this ligit?  

Silver Problem Solver

Re: Internet Access Redirected

Did you call 1800comcast and ask them?

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Diamond Problem Solver

Re: Internet Access Redirected


@Ackee wrote:

Whenever I try to access the internet via my home network I get redirected to "register.be.xfinity.com" - is this ligit?  


We've seen this many times here before. there may be a provisioning problem with your modem.

 

Try call 1-800-comcast and ask a rep to *roll and re-provision* the modem. Also ask them to confirm that the provisioning and account data in their database is correct and complete. 

Expert

Re: Internet Access Redirected

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am a volunteer Expert/Moderator, not an employee.


Official Employee

Re: Internet Access Redirected

Hi Ackee!

 

I can help get this resolved. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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