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Intermittent high upstream causing connection issues again

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Intermittent high upstream causing connection issues again

Hi All,

 

I have had this issue for a while.  My upstream levels shoot sky high and I have connection issues and plenty of T3 errors in my log. In late May I posted here and nerdberg had a Comcast employee help me. There were major plant issues and it was great until a week or so ago, and now it is doing the same thing. I did not try to get back in touch with the Comcast employee from before. I am posting here in hopes of a refferal again. They were a great help. At any rate I have done all the troubleshooting. Here are my signal levels when acting up. My modem is a Motorola 8600.

 

   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (d Corrected Uncorrected
1 Locked QAM256 32 765.0 -4.5 40.8 14 57
2 Locked QAM256 1 579.0 -4.3 42.1 7 41
3 Locked QAM256 2 585.0 -4.4 41.9 12 31
4 Locked QAM256 3 591.0 -4.0 42.0 9 35
5 Locked QAM256 4 597.0 -4.3 41.8 9 48
6 Locked QAM256 5 603.0 -4.5 41.3 9 40
7 Locked QAM256 6 609.0 -4.7 41.5 12 47
8 Locked QAM256 7 615.0 -5.0 41.3 10 45
9 Locked QAM256 8 621.0 -5.3 41.1 12 47
10 Locked QAM256 9 627.0 -5.1 41.2 13 47
11 Locked QAM256 10 633.0 -5.2 41.2 11 46
12 Locked QAM256 11 639.0 -4.9 41.1 11 50
13 Locked QAM256 12 645.0 -4.9 41.2 13 49
14 Locked QAM256 13 651.0 -4.7 41.5 13 50
15 Locked QAM256 14 657.0 -5.0 41.4 14 51
16 Locked QAM256 15 663.0 -5.0 41.2 12 40
17 Locked QAM256 16 669.0 -4.8 41.4 13 56
18 Locked QAM256 17 675.0 -5.0 41.1 13 56
19 Locked QAM256 18 681.0 -5.0 41.3 11 54
20 Locked QAM256 19 687.0 -4.6 41.5 11 58
21 Locked QAM256 20 693.0 -5.1 41.2 16 61
22 Locked QAM256 21 699.0 -5.0 41.2 12 63
23 Locked QAM256 22 705.0 -4.4 41.4 10 46
24 Locked QAM256 23 711.0 -4.1 41.7 12 60
25 Locked QAM256 24 717.0 -4.0 41.6 13 48
26 Locked QAM256 25 723.0 -4.1 41.5 8 59
27 Locked QAM256 27 735.0 -5.0 40.7 11 51
28 Locked QAM256 28 741.0 -4.4 41.0 16 61
29 Locked QAM256 29 747.0 -4.2 40.1 16 56
30 Locked QAM256 30 753.0 -4.1 40.4 14 68
31 Locked QAM256 31 759.0 -4.1 41.1 14 63
32 Locked OFDM PLC 33 780.0 -3.5 38.0 0 0



   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
1 Locked SC-QAM 4 5120 36.5 55.0
2 Locked SC-QAM 1 5120 17.3 59.0
3 Locked SC-QAM 2 5120 23.7 58.0
4 Locked SC-QAM 3 5120 30.1 57.0

 

Again my error log is full of T3 errors. I can post if needed.

 

Please help!

 

Thanks,

 

Matt

Diamond Problem Solver

Re: Intermittent high upstream causing connection issues again

I'm going to try once again escalating your ongoing issue to the Comcast corporate employees that are available to the forums. You should expect a reply here in your topic.

Official Employee

Re: Intermittent high upstream causing connection issues again

Hi, Mattb1 - Let me check what is going on with your signal levels and if there are any node issues in the area. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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