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Intermittent flatlining speeds and high uncorrectable error counts.

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Intermittent flatlining speeds and high uncorrectable error counts.

We have been using an ARRIS surfboard modem for a few months now, connected to the Google Mesh wifi routers. About four or so months ago, our internet would drop momentarily for a second or so, and only around once a week or less, which was manageable. However, over the last few months, the drops have been becoming more frequent, to the point of near unusability in recent days. After performing countless modem restarts and using the reset function provided by Xfinity support, the problem persists. Attempting to diagnose the problem, I checked our modem status at 192.168.100.1, I saw that we had a ridiculous uncorrectable error count for a number of downstream channels. Here is a screenshot of the status screen: https://imgur.com/a/3fx0Zi5. Any ideas about the underlying issue here? Is this a problem I can solve on my own or is it necessary to call for a technician visit? 

 

Official Employee

Re: Intermittent flatlining speeds and high uncorrectable error counts.

Hello Aman_Roy, thanks for reaching out and I can further look into this connection concern for you! Can you please send me a Private Message including the full name as it appears on the account and your full name if different? 

 

To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Intermittent flatlining speeds and high uncorrectable error counts.

@Aman_Roy, I never received a private message or heard back from you, so I will be locking this thread. Please still send me a private message if you need assistance with these connection concerns. Please create a new Public post if you need assistance with any new issues or concerns. Thanks! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!