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Intermittent disconnects - T3 Timeouts

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Intermittent disconnects - T3 Timeouts

I'm getting intermittent disconnects and massive speed drops thorughout the day.  I'm trying to isolate between the modem and the incoming wiring.  

 

I am internet-only, so I have removed all splitters between the incoming wire and my cable modem.   Connections are all snug and nothing looks corroded.

 

Current signal status: https://ibb.co/7QtbKHg

Current error log: https://ibb.co/DW1tQkT

 

Modem info:

Model Name: SB6120
Vendor Name: ARRIS Group, Inc. 
Firmware Name: SB_KOMODO-1.0.7.3-SCM02-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0

 

Any advice for isolating between the two before I spend on a new modem or call in a technician?

 

Expert

Re: Intermittent disconnects - T3 Timeouts

The SNR's are too low / out of spec and the upstream power is on the high end (especially on channel number 3). Seems that there is a line impairment somewhere. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems. If there is nothing else that you can do to improve the connection, it may be best to get a tech out for this one ! 




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