I'm getting intermittent disconnects and massive speed drops thorughout the day. I'm trying to isolate between the modem and the incoming wiring.
I am internet-only, so I have removed all splitters between the incoming wire and my cable modem. Connections are all snug and nothing looks corroded.
Current signal status: https://ibb.co/7QtbKHg
Current error log: https://ibb.co/DW1tQkT
|Model Name: SB6120
Vendor Name: ARRIS Group, Inc.
Firmware Name: SB_KOMODO-184.108.40.206-SCM02-NOSH
Boot Version: PSPU-Boot 220.127.116.11m1
Hardware Version: 3.0
Any advice for isolating between the two before I spend on a new modem or call in a technician?
Solved! Go to Solution.
The SNR's are too low / out of spec and the upstream power is on the high end (especially on channel number 3). Seems that there is a line impairment somewhere. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems. If there is nothing else that you can do to improve the connection, it may be best to get a tech out for this one !