Hello,
For about a month now, I have been having intermittent connectivity issues. Throughout the day, every day, at random times, I will lose connection to the internet on all of my devices, including those connected via ethernet and wifi.
I have had four tech visits, each of them telling me the issue was fixed and it should all be good, only for it to continue happening.
Last week, the 4th tech went to the neighborhood node or whatever, and said he found a big wiring issue that was causing the problem and that he fixed it. For 6 days, it WAS fixed and running perfectly. Now the issue is back, and xfinity is refusing to help, citing Covid-19 and that my issue is not a priority.
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
The modem is an ARRIS TG3482G
Here are the stats:
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
Index |
20
|
0
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Frequency |
495000000
|
|
447000000
|
453000000
|
459000000
|
465000000
|
471000000
|
477000000
|
483000000
|
489000000
|
507000000
|
513000000
|
519000000
|
525000000
|
531000000
|
537000000
|
543000000
|
549000000
|
555000000
|
561000000
|
567000000
|
573000000
|
579000000
|
585000000
|
591000000
|
597000000
|
603000000
|
609000000
|
615000000
|
621000000
|
627000000
|
633000000
|
617600000
|
SNR |
40.366287
|
|
40.946209
|
40.366287
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.366287
|
40.946209
|
NA
|
Power Level |
6.599998
|
|
6.500000
|
6.300003
|
6.599998
|
6.699997
|
6.599998
|
6.699997
|
6.800003
|
6.699997
|
6.500000
|
6.400002
|
6.699997
|
6.500000
|
6.199997
|
6.400002
|
6.400002
|
6.599998
|
6.900002
|
7.000000
|
6.800003
|
7.099998
|
7.199997
|
7.099998
|
7.000000
|
7.300003
|
7.500000
|
7.300003
|
7.400002
|
7.199997
|
7.099998
|
7.099998
|
NA
|
Modulation |
QAM256
|
UNSUPPORTED
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
OFDM
|
Upstream
|
Channel Bonding Value | |||||
Index |
1
|
2
|
3
|
4
|
5
|
|
---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
Frequency |
17300000
|
41200000
|
30300000
|
36700000
|
23700000
|
|
Symbol Rate |
5120 KSym/sec
|
1280 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
Power Level |
41.770599
|
40.750000
|
40.770599
|
40.270599
|
41.270599
|
|
Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
64QAM
|
|
Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
CM Error Codewords | ||||||||||||||||||||||||||||||||
Unerrored Codewords |
6572
|
559030611
|
6572
|
6572
|
6571
|
6571
|
6571
|
6571
|
6571
|
6571
|
6573
|
6573
|
6574
|
6574
|
6573
|
6574
|
6574
|
6573
|
6573
|
6574
|
6573
|
6573
|
6572
|
6573
|
6573
|
6572
|
6573
|
6572
|
6573
|
6573
|
6572
|
6572
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Correctable Codewords |
0
|
3735936685
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
Uncorrectable Codewords |
0
|
3735936685
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
Just want to follow up on this. The issues are still occurring.