Intermittent connectivity issues

[CountJameson]

Hello,

For about a month now, I have been having intermittent connectivity issues. Throughout the day, every day, at random times, I will lose connection to the internet on all of my devices, including those connected via ethernet and wifi.

I have had four tech visits, each of them telling me the issue was fixed and it should all be good, only for it to continue happening.

Last week, the 4th tech went to the neighborhood node or whatever, and said he found a big wiring issue that was causing the problem and that he fixed it. For 6 days, it WAS fixed and running perfectly. Now the issue is back, and xfinity is refusing to help, citing Covid-19 and that my issue is not a priority.

[EG]

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

[CountJameson]

The modem is an ARRIS TG3482G

Here are the stats:

Downstream	Channel Bonding Value
Index	20	0	12	13	14	15	16	17	18	19	21	22	23	24	25	26	27	28	29	30	31	32	33	34	35	36	37	38	39	40	41	42
Lock Status	Locked	NotLocked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	495000000		447000000	453000000	459000000	465000000	471000000	477000000	483000000	489000000	507000000	513000000	519000000	525000000	531000000	537000000	543000000	549000000	555000000	561000000	567000000	573000000	579000000	585000000	591000000	597000000	603000000	609000000	615000000	621000000	627000000	633000000	617600000
SNR	40.366287		40.946209	40.366287	40.366287	40.946209	40.946209	40.946209	40.366287	40.946209	40.946209	40.946209	40.366287	40.946209	40.946209	40.946209	40.366287	40.946209	40.946209	40.366287	40.946209	40.366287	40.946209	40.946209	40.946209	40.946209	40.946209	40.946209	40.946209	40.366287	40.366287	40.946209	NA
Power Level	6.599998		6.500000	6.300003	6.599998	6.699997	6.599998	6.699997	6.800003	6.699997	6.500000	6.400002	6.699997	6.500000	6.199997	6.400002	6.400002	6.599998	6.900002	7.000000	6.800003	7.099998	7.199997	7.099998	7.000000	7.300003	7.500000	7.300003	7.400002	7.199997	7.099998	7.099998	NA
Modulation	QAM256	UNSUPPORTED	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	OFDM

Upstream	Channel Bonding Value
Index	1	2	3	4	5
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	17300000	41200000	30300000	36700000	23700000
Symbol Rate	5120 KSym/sec	1280 KSym/sec	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec
Power Level	41.770599	40.750000	40.770599	40.270599	41.270599
Modulation	64QAM	64QAM	64QAM	64QAM	64QAM
Channel Type	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA

CM Error Codewords
Unerrored Codewords	6572	559030611	6572	6572	6571	6571	6571	6571	6571	6571	6573	6573	6574	6574	6573	6574	6574	6573	6573	6574	6573	6573	6572	6573	6573	6572	6573	6572	6573	6573	6572	6572
Correctable Codewords	0	3735936685	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Uncorrectable Codewords	0	3735936685	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

[CountJameson]

Just want to follow up on this. The issues are still occurring.